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| With Trip Mate you can be assured that you will receive the best service possible. We handle every claim with utmost concern for you and your situation. Our claims examiners undergo extensive training and are committed to providing fast, fair and friendly service. |
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When you report a claim you can expect that:
- customer service representatives will be available around the clock with average telephone hold times of less than one minute;
- all calls will be returned on the day you call or the next day at the latest;
- if there is any problem with your claim, we will call you personally to discuss our concerns;
- claim payments will be finalized within five working days after we receive all necessary information;
- we will always be respectful of your needs and concerns, and we will employ the highest ethical standards in the handling of your claim;
- no claim is denied without a thorough review by senior claims personnel in addition to the examiner assigned to your claim.
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| Claims for individuals and family members living in the same household may be reported online together. Family members living in different households, unrelated individuals or traveling companions must report their claims separately. |
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In order to report your claim(s) online, you will need the following information:
- your Plan Number which is found in the Plan Certificate or Description of Coverage web page;
- the departure and return dates of your scheduled trip;
- the travel agency name, address, telephone number and the name of your travel agent, if you booked your trip through a travel agency (not required, but recommended).
- Depending upon the type of claim(s) you are reporting, additional documentation may be required. Click Here To Report Your Claim
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