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Trip Mate is an industry leader offering a wide variety of travel protection plans and unique services. We provide broad protection at affordable and competitive rates tailored to the specific travel programs offered. Each plan is designed to provide the optimum package of benefits suited to the needs of the specific travel supplier or provider and, in turn, their clients. |
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To make our customer’s experience as seamless and effortless as possible, we offer:
Our plans are underwritten by United States Fire Insurance Company, a member of the Crum & Forster Group of companies, one of the largest and most financially stable and respected group of insurance companies in the world. Learn more about Crum & Forster group.
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All day, everyday, travelers are able to contact us by phone and online to report new claims or check the status of existing claims. When calling, customers find average hold times of less than one minute. Our representatives are always respectful of the customer's needs and concerns and employ the highest ethical standards while handling each situation.
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We don’t just wait for the customer to call us, we take action. The First Call Customer Care initiative provides personal telephone contact to claimants when there is a problem or issue with their claim. We call the customer to discuss our concerns personally, both to inform them of the situation and gather any additional information which may help us resolve the problem.
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Global Xpi, is an Internet-based health information service, that allows you to easily store, access and update your medical information in a secure environment. Once you have registered, you will be issued a Global Xpi card that allows you to share your registered information with a treating physician, pharmacist or health care provider.
With your purchase of a Trip Mate administered travel protection plan, Global Xpi is available at no cost. This service will remain available to you for up to 90 days after your scheduled return date of your trip.
Access to your vital information can help a medical provider to:
- review your medical history;
- alert the treating physician of drug allergies that could be life threatening;
- warn treating physicians of possible dangerous drug interactions by listing your current medications;
- allow physicians, previously unknown to you, to make a more accurate diagnosis and decisions regarding your care;
- help to prevent unnecessary testing by providing baseline medical information.
- better evaluate your current condition;
- contact your personal physician;
- contact your primary Medical Insurance Provider.
Register with Global Xpi Now
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For the utmost in convenience, travelers may report claims and review their claim status of previously reported claims online, if they choose to do so. Online reporting provides our customers with greater flexibility in submitting their claim and obtaining the appropriate claim forms. Report your claim
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All travel protection plans administered by Trip Mate include 24-hour worldwide assistance services including:
One Call 24-Hour Travel Solutions
- Visa and passport requirements or replacement assistance
- Immunization requirements, currency rates and weather conditions
- Nurse Helpline
- Urgent or emergency messages to family, friends, and business
- Multilingual interpretation services
- Emergency cash advances or transfers
- Replacing lost or stolen travel documents or tickets
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All travel protection plans administered by Trip Mate include 24-hour worldwide assistance services including:
One Call 24-Hours Medical Assistance
- Arrangements for emergency medical evacuation
- Referrals to local physicians, hospitals, and other medical providers
- Monitoring patient condition and contacting personal physicians
- Advance or guarantee of medical payments
- Arrangements for escort/return home for minors
- Arrangements for hospital bedside visit by family member or friend
- Return of mortal remains
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All travel protection plans administered by Trip Mate include 24-hour worldwide assistance services including:
One Call Concierge Services
- Restaurant, shopping,hotel recommendations/ reservations
- Local transport (rental car/limousine, etc.) information and reservations
- Sporting, theatre, night life and event information (sports scores, stock quotes, gift suggestions, etc.), recommendations and ticketing
- Golf course information, referrals, recommendations and tee times
- Tracking lost or delayed Baggage (up to 1 year)
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All travel protection plans administered by Trip Mate include 24-hour worldwide assistance services including:
One Call Business Services
- Emergency correspondence and business communication assistance
- Assistance with locating available business services such as: express/overnight delivery sites, internet cafes, print/copy services
- Assistance with or arrangements for telephone and web conferencing
- Emergency messaging to customers, associates, and others (phone, fax, e-mail, text, etc.)
- Real time weather, travel delay and flight status information
- Worldwide business directory service for equipment repair/replacement, warranty service, etc.
- Emergency travel arrangements
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