This is a brief description of the plan available if you purchased the Travel Protection Plan prior to November 1, 2009 for a departure in 2009.
Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection Plans:
Please note that a final claims determination is made based upon the policy provisions, and the written documentation we receive with your claim submission.
Index
1. What happens if my flight is delayed or canceled?
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Monograms Travel Protection Plan?
3. What can I do if I lose my passport or visa close to the departure date of my trip?
4. What if bad weather is predicted where I plan to travel? Will the Monograms Travel Protection Plan cover me if I cancel my Trip?
5. How do I file a claim?
6. Does the plan cover my frequent flyer miles?
Frequently Asked Questions
1. What happens if my flight is delayed or canceled?
The Monograms Travel Protection Plan protects you in several ways. If your flight is canceled due to inclement weather, mechanical breakdown, or an organized labor strike (provided the strike occurs after you pay your premium) you can:
  1. take a later flight, and you will be reimbursed up to $1,000 for the additional transportation expenses (less any refunds paid or payable for your original tickets) to join your trip (not to exceed the cost of one-way economy airfare, or first class if your original tickets were first class) and for the cost of any unused land or water travel arrangements; and/or  Click here for complete details of this benefit

  2. you will be reimbursed up to $100 per day to a maximum of $1,000 for additional accommodation and travel expense if your Trip is delayed for 12 hours or more for a covered reason. Click here for complete details of this benefit
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2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Monograms Travel Protection Plan?
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or an Immediate Family Member traveling with you. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. Click here for complete details about Pre-Existing Conditions.

IMPORTANT! - The policy exclusion for Pre-Existing Conditions will be waived if :
  1. your premium for the coverage is received by Monograms with the initial deposit / payment for your Trip; and

  2. you are not disabled from travel when you pay your premium.
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3. What can I do if I lose my passport or visa close to the departure date of my trip?
Fortunately, passports and visas can often be replaced in a very short period of time.  Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Click here for a passport service agency.
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4. What if bad weather is predicted where I plan to travel? Will the Monograms Travel Protection Plan cover me if I cancel my Trip?
The Monograms Travel Protection Plan does not provide coverage if you cancel your Trip based upon what may or may not happen.

Remember, the Optional Monograms Travel Protection Plus Plan does allow you to cancel your vacation up to 24 hours (or the prior business day, whichever is farther out) before your scheduled departure for any reason. Click for complete details.
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5. How do I file a claim?
To file a claim, call the Claims Administrator, Trip Mate, at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Click here for complete details of this service. Claims may also be reported online and claim forms downloaded at www.tripmate.com.
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6. Does the plan cover my frequent flyer miles?
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.
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If you have a specific question about the Monograms Travel Protection Plan, please contact Trip Mate.

The information contained on these web pages is a representation of the travel protection plan information as of December 1, 2008. 
Legal Notice & Disclaimer Statement click here.


Copyright © 2008 Trip Mate (In CA, dba Trip Mate Insurance Agency) All Rights Reserved.