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This is a brief description of the plan available for all travel insurance sales for Trips departing prior to November 1, 2009.
Certificate of Coverage
Printer-Friendly Version
Pre-Existing Condition Exclusion
Waiver
The Pre-Existing Condition Exclusion
is waived provided you meet the following requirements:
1) the premium for the coverage is received by Alaska
Airlines Vacations within 7 days of the initial deposit/payment
for your Trip and 2) you are not disabled from travel
at the time you pay your premium.
Please Note: This
policy may not be purchased after you have made final
payment for your Trip.
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| The Pre-Departure Cancellation
Waiver Benefits of this Part A are provided by Alaska
Airlines Vacations. |
PRE-DEPARTURE CANCELLATION WAIVER
| SCHEDULE
OF COVERAGES |
Pre-Departure
Cancellation Waiver
|
Up To Trip Cost |
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PRE-DEPARTURE
CANCELLATION WAIVER
Cancel your vacation for any
reason up until four hours prior to departure and receive
a refund equal to the amount of payments made to Alaska Airlines
Vacations (less the cost of the Travel Protection Plan, which
is non-refundable). $100 per person deposit will be refunded
in the form of a travel credit valid on any future Alaska
Airlines Vacations package (except Hawaii).
The Travel Protection Plan must be purchased at the time of booking or
when deposit is paid.
The Travel Protection Plan does not cover revision fees or additional
per person occupancy rates that may occur if the number of travelers
changes. Alaska Airlines Vacations must be properly notified of the cancellation
in order for the benefit(s) to apply. The Plan does not cover “no-show” situations.
A “no-show” is defined as a failure to notify Alaska Airlines
Vacations of a cancellation prior to 4 hours before departure.
Pre-Travel Cancellation Protection is not insurance and applies only
to situations prior to departure.
Once travel has commenced, the insurance benefits detailed in Part B
will apply.
How to File a Trip Cancellation Waiver
Claim:
If you find it necessary to cancel your
vacation, contact Alaska Airlines Vacations by telephone,
fax or e-mail as follows:
Alaska Airlines Vacations
Tel: (800) 468-2248
Fax: (800) 268-9001
E-Mail: Alaska.Vacations@AlaskaAir.Com
If you purchased your vacation through
a Travel Agent, please advise your agent immediately of
your need to cancel.
Part B Insurance Claims
For coverage situations that arise
once your trip has commenced, contact Trip Mate, Inc. at
the address/telephone number indicated under Where to Present
a Part B Claim.
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| The Travel Insurance Benefits
of this Part B are provided by the insurance company
listed below. |
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Schedule: Alaska Airlines Vacations
| Benefit |
| Medical Expense/Emergency Assistance
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$25,000 |
| Accident and Sickness Medical
Expense
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|
Emergency
Evacuation and Repatriation
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| Pre-Departure Trip Cancellations |
Up To Trip Cost |
Post-Departure
Trip Interruption
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Up To Trip Cost |
Travel Delay (Up
to $100 Per Day)
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$500 |
| Baggage and Personal Effects
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$1,000 |
| Baggage Delay
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$200 |
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| Please see the Definitions for
an explanation of Pre-Existing Conditions which are
excluded under the Medical Expense/Emergency Assistance,
Trip Cancellation, Trip Interruption and Travel Delay
Benefits. (Unless
this exclusion is waived, see Pre-Existing Condition
Exclusion Waiver for details) |
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Medical
Expense/Emergency Assistance
We will pay this benefit, up to the amount on the Schedule for the following
Covered Expenses incurred by you, subject to the following: 1) Covered
Expenses will only be payable at the Usual and Customary level of payment;
2) benefits will be payable only for Covered Expenses resulting from
a Sickness that first manifests itself or an Injury that occurs while
on a Trip; 3) benefits payable as a result of incurred Covered Expenses
will only be paid after benefits have been paid under any Other Valid
and Collectible Group Insurance in effect for you. We will pay that portion
of Covered Expenses which exceed the amount of benefits payable for such
expenses under your Other Valid and Collectible Group Insurance provisions. |
(1) expenses for the following Physician-ordered medical services: services
of legally qualified Physicians and graduate nurses, charges for Hospital
confinement and services, local ambulance services, prescription drugs
and medicines, and therapeutic services, incurred by you within one year
from the date of your Sickness or Injury during a Trip;
(2) expenses for emergency dental treatment incurred by you during a
Trip;
(3) expenses incurred by you for Physician-ordered emergency medical
evacuation, including medically appropriate transportation and necessary
medical care en route, to the nearest suitable Hospital, when you are
critically ill or injured and no suitable local care is available, subject
to the Program Medical Advisors’ prior approval;
(4) expenses incurred for non-emergency medical evacuation, including
medically appropriate transportation and medical care en route, to a
Hospital or to your place of residence in the United States of America
or Canada, when deemed medically necessary by the attending Physician,
subject to the Program Medical Advisors’ prior approval;
(5) expenses for transportation not to exceed the cost of one round-trip
economy class air fare to the place of hospitalization for one person
chosen by you, provided that you are traveling alone and are hospitalized
for more than 7 days;
(6) expenses for transportation not to exceed the cost of one-way economy
class air fare to your place of residence in the United States of America
or Canada, including escort expenses, if you are 18 years of age or younger
and left unattended due to the death or hospitalization of an accompanying
adult(s), subject to the Program Medical Advisors’ prior approval;
(7) expenses for one-way economy class air fare (or first class, if your
original tickets were first class) to your place of residence in the
United States of America or Canada, from a medical facility to which
you were previously evacuated, less any refunds paid or payable from
your unused transportation tickets, if these expenses are not covered
elsewhere in the plan;
(8) repatriation expenses for preparation and air transportation of your
remains to your place of residence in the United States of America or
Canada, or up to an equivalent amount for a local burial in the country
where death occurred, if you die while outside the United States of America
or Canada.
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Pre-Departure Trip Cancellation
We will pay a Pre-Departure Trip
Cancellation Benefit, up to the amount in the Schedule,
if you are prevented from taking your Trip due to your,
an Immediate Family Member’s, Traveling Companion’s,
or Business Partner’s Sickness, Injury, or death,
that occurs before departure on your Trip. The Sickness
or Injury must: a) commence while your coverage is in
effect under the policy; b) require the examination and
treatment by a Physician at the time the Trip is canceled;
and c) in the written opinion of the treating Physician,
be so disabling as to prevent you from taking your Trip.
We will pay a benefit if you are prevented from taking
your Trip due to Other Covered Events, as defined, that
occur before departure on your Trip.
Pre-Departure Trip Cancellation Benefits: We
will reimburse you, up to the amount in the Schedule, for the amount
of prepaid, forfeited, non-refundable Payments or Deposits that you paid
for your Trip. We will pay your additional cost as a result of a change
in the per person occupancy rate for prepaid travel arrangements if a
Traveling Companion’s Trip is canceled and your Trip is not canceled.
Post-Departure Trip Interruption
We will pay a Post-Departure Trip Interruption
Benefit, up to the amount in the Schedule, if: 1) your arrival
on your Trip is delayed beyond the Scheduled Departure Date or
2) you are unable to continue on your Trip after you have departed
on your Trip due to your, an Immediate Family Member’s,
Traveling Companion’s, or Business Partner’s Sickness,
Injury, or death.
For item 1) above, the Sickness or Injury must: a) commence while your
coverage is in effect under the plan; b) for item 2) above, commence
while you are on your Trip and your coverage is in effect under the plan;
and c) for both items 1) and 2) above, require the examination and treatment
by a Physician at the time the Trip is interrupted or delayed; and d)
in the written opinion of the treating Physician, be so disabling as
to delay your arrival on your Trip or to prevent you from continuing
your Trip.
We will pay a benefit if: 1) your arrival on your Trip is delayed beyond
the Scheduled Departure Date or 2) you are unable to continue on your
Trip after you have departed on your Trip due to Other Covered Events,
as defined.
Post-Departure Trip Interruption Benefits: We
will reimburse you, less any refund paid or payable, for unused land
or water travel arrangements, plus one of the following:
(1) the additional transportation expenses by the most direct route from
the point you interrupted your Trip: a) to the next scheduled destination
where you can catch up to your Trip; or b) to the final destination of
your Trip; or
(2) the additional transportation expenses incurred by you by the most
direct route to reach your original Trip destination if you are delayed
and leave after the Scheduled Departure Date.
However, the benefit payable under (1) and (2) above will not exceed
the cost of a one-way economy air fare (or first class, if the original
tickets were first class) by the most direct route less any refunds paid
or payable for your unused original tickets.
(3) your additional cost as a result of a change in the per person occupancy
rate for prepaid travel arrangements if a Traveling Companion’s
Trip is interrupted and your Trip is continued.
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Travel Delay
If your Trip is delayed for 12 hours
or more, we will reimburse you, up to the amount shown
in the Schedule for reasonable additional expenses incurred
by you for hotel accommodations, meals, telephone calls
and local transportation while you are delayed. We will
not pay benefits for expenses incurred after travel becomes
possible.
Travel Delay must be caused
by or result from: 1) Common
Carrier delay; or 2) loss or theft of your passport(s),
travel documents or money; or 3) quarantine; or 4) hijacking;
or 5) natural disaster or closure of public roadways by
government authorities due to adverse weather; or 6) Injury
or Sickness of you, an Immediate Family Member traveling
with you, or a Traveling Companion; or 7) death of you,
an Immediate Family Member traveling with you, or a Traveling
Companion. |
Baggage and Personal Effects
We will reimburse you, less any amount paid or payable from any other
valid and collectible insurance or indemnity, up to the amount shown
in the Schedule, for direct loss, theft, damage or destruction of your
Baggage, passports or visas during your Trip.
We will also pay for loss due to unauthorized use of your credit cards,
if you have complied with all of the credit card conditions imposed by
the credit card companies. |
Items Subject to Special Limitations:
We will not pay more than $500 (or the Baggage and Personal Effects limit,
if less) on all losses to jewelry; watches; precious or semi-precious
gems; decorative or personal articles consisting in whole or in part
of silver, gold, or platinum; cameras, camera equipment; digital or electronic
equipment and media; and articles consisting in whole or in part of fur.
Items not included above are subject to a $250 per item limit.
Valuation and Payment of Loss:
Payment of loss under the Baggage and Personal Effects Benefit will be
calculated based upon an Actual Cash Value basis. For items without receipts,
payment of loss will be calculated based upon 75% of the Actual Cash
Value at the time of loss. At our option, we may elect to repair or replace
your Baggage. We will notify you within 30 days after we receive your
proof of loss. We may take all or part of a damaged Baggage as a condition
for payment of loss. In the event of a loss to a pair or set of items,
we will: 1) repair or replace any part to restore the pair or set to
its value before the loss; or 2) pay the difference between the value
of the property before and after the loss.
Items Not Covered:
We will not pay for damage to or loss of: 1) animals; 2) property used
in trade, business or for the production of income, household furniture,
musical instruments, brittle or fragile articles, or sporting equipment
if the loss results from the use thereof; 3) boats, motors, motorcycles,
motor vehicles, aircraft, and other conveyances or equipment, or parts
for such conveyances; 4) artificial limbs or other prosthetic devices,
artificial teeth, dental bridges, dentures, dental braces, retainers
or other orthodontic devices, hearing aids, any type of eyeglasses, sunglasses
or contact lenses; 5) documents or tickets, except for administrative
fees required to reissue tickets; 6) money, stamps, stocks and bonds,
postal or money orders, securities, accounts, bills, deeds, food stamps
or credit cards, except as noted above; 7) property shipped as freight
or shipped prior to the Scheduled Departure Date; 8) contraband.
Losses Not Covered:
We will not pay for loss arising from: 1) defective materials or craftsmanship;
or 2) normal wear and tear, gradual deterioration, inherent vice; or
3) rodents, animals, insects or vermin; or 4) theft or pilferage from
an unattended vehicle; or 5) mysterious disappearance; or 6) electrical
current, including electric arcing that damages or destroys electrical
devices or appliances.
Notice to Florida Residents: Your
homeowners policy, if any, may provide coverage for loss of personal
effects. You are not required to purchase baggage insurance in
connection with purchase of tickets or with the lease or rental
of a motor vehicle.
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Baggage Delay
We will reimburse you, less any amount paid or payable from any other
valid and collectible insurance or indemnity, up to the amount shown
in the Schedule for the cost of reasonable additional clothing and personal
articles purchased by you, if your Baggage is delayed for 24 hours or
more during your Trip.
We will also reimburse you up to $25 for expenses incurred during your
Trip to expedite the return of your delayed Baggage.
This coverage terminates upon your arrival at the return destination
of your Trip. |
A person who has arranged to take a Trip, pays the required plan payment,
and is a citizen or resident of the USA or Canada.
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Pre-Departure Trip Cancellation coverage will take effect 4 hours prior
to your scheduled departure time on the Scheduled Departure Date of your
Trip if the required payment for the plan is received.
Post-Departure Trip Interruption coverage will take effect on the Scheduled
Departure Date of your Trip if the required payment for the plan is received.
All other coverages will take effect on the later of 1) the date the
plan payment has been received by Alaska Airlines Vacations; 2) the date
and time you start your Trip; or 3) 12:01 A.M. Standard Time on the Scheduled
Departure Date of your Trip.
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Your coverage automatically ends on the earlier of: 1) the date the
Trip is completed; 2) the Scheduled Return Date; 3) your arrival at
the return destination on a round-trip, or the destination on a one-way
trip; 4) cancellation of the Trip covered by the plan. Termination
of the plan will not affect a claim for loss that occurs after payment
for the plan has been made. All coverages under the plan will be extended
if your entire Trip is covered by the plan and your return is delayed
by unavoidable circumstances beyond your control. If coverage is extended
for the above reasons, coverage will end on the earlier of the date
you reach your originally scheduled return destination or seven (7)
days after the Scheduled Return Date.
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In this plan, “you”, “your” and “yours” refer
to the Plan Participant. “We”, “us” and “our” refer
to the company or Insurer providing this coverage. In addition certain
words and phrases are defined as follows:
“Actual Cash Value” means
current replacement cost for items of like kind and quality less
depreciation.
“Baggage” means luggage,
personal possessions and travel documents taken by you on the
Trip.
“Business Partner” means
an individual who is involved, as a partner, with you in a legal
general partnership and shares in the management of the business.
“Common Carrier” means
any land, water or air conveyance operated under a license for
the transportation of passengers for hire, not including taxicabs
or rented, leased or privately owned motor vehicles.
“Domestic Partner” means a person who is at least eighteen
years of age and you can show: 1) evidence of financial interdependence, such
as joint bank accounts or credit cards, jointly owned property, and mutual life
insurance or pension beneficiary designations; 2) evidence of cohabitation for
at least the previous 6 months; and 3) an affidavit of domestic partnership if
recognized by the jurisdiction within which they reside.
“Elective Treatment and Procedures” means
any medical treatment or surgical procedure that is not medically
necessary including any service, treatment, or supplies that
are deemed by the federal, or a state or local government authority,
or by us to be research or experimental or that is not recognized
as a generally accepted medical practice.
“Hospital” means an
institution, which meets all of the following requirements: 1)
it must be operated according to law; 2) it must give 24 hour
medical care, diagnosis and treatment to the sick or injured
on an inpatient basis; 3) it must provide diagnostic and surgical
facilities supervised by Physicians; 4) registered nurses must
be on 24 hour call or duty; and 5) the care must be given either
on the hospital’s premises or in facilities available to
the hospital on a pre-arranged basis. A Hospital is not: a rest,
convalescent, extended care, rehabilitation or other nursing
facility; a facility which primarily treats mental illness, alcoholism,
or drug addiction (or any ward, wing or other section of the
hospital used for such purposes); or a facility which provides
hospice care (or wing, ward or other section of a hospital used
for such purposes).
“Immediate Family Member” includes your or the Traveling Companion’s
spouse, child, spouse’s child, son-daughter-in-law, parent(s), sibling(s),
grandparent(s), grandchild, step brother-sister, step-parent(s), parent(s)-in-law,
brother-sister-in-law, aunt, uncle, niece, nephew, guardian, Domestic Partner,
foster-child, or ward.
“Injury” means bodily
harm caused by an accident which: 1) occurs while your coverage
is in effect under the plan; and 2) requires examination and
treatment by a Physician. The Injury must be the direct cause
of loss and must be independent of all other causes and must
not be caused by, or result from, Sickness.
“Insured” means an
Eligible Person who arranges a Trip and pays any required plan
payment.
“Insurer” means Stonebridge Casualty Insurance Company.
“Other Covered Events” means
only the following unforeseeable events or their consequences which occur
while coverage is in effect under this plan:
1. arrangements canceled by an airline resulting from inclement weather;
Item #1 above applies only to Post-Departure
Trip Interruption benefits and is subject to a limit of $100 per day
to a maximum of $500.
2. a change in plans by you, an Immediate Family Member traveling with
you, or Traveling Companion resulting from one of the following events
which occurs while coverage is in effect under this plan: a) being directly
involved in a documented traffic accident while en route to departure;
b) being hijacked, quarantined, required to serve on a jury, or required
by a court order to appear as a witness in a legal action, provided you,
an Immediate Family Member traveling with you or a Traveling Companion
is not 1) a party to the legal action, or 2) appearing as a law enforcement
officer; c) your Home is made uninhabitable by fire, flood, volcano,
earthquake, hurricane or other natural disaster; d) being called into
active military service to provide aid or relief in the event of a natural
disaster; e) a documented theft of passports or visas; f) a transfer
of employment of 250 miles or more.
“Other Valid and Collectible Group
Insurance” means any group policy or contract which
provides for payment of medical expenses incurred because of
Physician, nurse, dental or Hospital care or treatment; or the
performance of surgery or administration of anesthesia. The policy
or contract providing such benefits includes group or blanket
insurance policies; service plan contracts; employee benefit
plans; or any plan arranged through an employer, labor union,
employee benefit association or trustee; or any group plan created
or administered by the federal or a state or local government
or its agencies. In the event any other group plan provides for
benefits in the form of services in lieu of monetary payment,
the usual and customary value of each service rendered will be
considered a Covered Expense.
“Physician” means a
person licensed as a medical doctor by the jurisdiction in which
he/she is resident to practice the healing arts. He/she must
be practicing within the scope of his/her license for the service
or treatment given and may not be you, a Traveling Companion,
or an Immediate Family Member of yours.
“Policy” means the
contract issued to the Policyholder providing the benefits specified
herein.
“Policyholder” means the legal entity in whose name this Policy
is issued, as shown on the Benefit Schedule.
“Pre-Existing
Condition” means an illness, disease, or other condition
during the 60 day period immediately prior to your effective
date for which you or your Traveling Companion or Immediate Family
Member scheduled or booked to travel with you: 1) received or
received a recommendation for a diagnostic test, examination,
or medical treatment; or 2) took or received a prescription for
drugs or medicine. Item (2) of this definition does not apply
to a condition which is treated or controlled solely through
the taking of prescription drugs or medicine and remains treated
or controlled without any adjustment or change in the required
prescription throughout the 60 day period before coverage is
effective under this plan.
“Program Medical Advisors” means
ON CALL INTERNATIONAL.
“Scheduled Departure Date” means
the date on which you are originally scheduled to leave on your
Trip.
“Scheduled Return Date” means
the date on which you are originally scheduled to return to the
point where the Trip started or to a different final destination.
“Sickness” means an
illness or disease of the body which: 1) requires examination
and treatment by a Physician, and 2) commences while the plan
is in effect. An illness or disease of the body which first manifests
itself and then worsens or becomes acute prior to the effective
date of this plan is not a Sickness as defined herein and is
not covered by the plan.
“Traveling Companion” means
a person whose name appears with yours on the same Trip arrangement
and who, during the Trip, will share accommodations with you
in the same room, cabin, condominium unit, apartment unit, or
other lodging.
“Trip” means
a scheduled trip for which coverage has been elected and the
plan payment made and all travel arrangements are arranged by
Alaska Airlines Vacations prior to the Scheduled Departure Date
of the Trip.
“Usual and Customary Charge” means
those charges for necessary treatment and services that are reasonable
for the treatment of cases of comparable severity and nature.
This will be derived from the mean charge based on the experience
in a related area of the service delivered and the MDR (Medical
Data Research) schedule of fees valued at the 90th percentile.
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The following exclusion applies
to the Medical Expense/Emergency Assistance, Trip Cancellation,
Trip Interruption and Travel Delay coverages:
1. We will not pay for loss or expense caused by or
incurred resulting from a Pre-Existing Condition, as defined
in the plan, including death that results therefrom. This
Exclusion does not apply to benefits under covered expenses
item #3 (emergency medical evacuation) or item #8 (repatriation
of remains) of the Medical Expense/Emergency Assistance Benefits
coverage.
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The following exclusion applies
to all coverages:
2. We will not pay for any loss under the plan,
caused by, or resulting from: a) suicide, attempted
suicide, or intentionally self-inflicted injury of you,
a Traveling Companion, Immediate Family Member, or Business
Partner booked to travel with you, while sane or insane
(while sane in CO & MO); b) mental, nervous,
or psychological disorders; c) being under the
influence of drugs or intoxicants, unless prescribed
by a Physician; d) normal pregnancy or resulting
childbirth or elective abortion; e) participation
as a professional in athletics; f) participation
in organized amateur and interscholastic athletic or
sports competition or events; g) riding or driving
in any motor competition; h) declared or undeclared
war, or any act of war; i) civil disorder; j) service
in the armed forces of any country; k) nuclear
reaction, radiation or radioactive contamination; l) operating
or learning to operate any aircraft, as pilot or crew; m) mountain
climbing, bungee cord jumping, skydiving, parachuting,
hang gliding, parasailing or travel on any air supported
device, other than on a regularly scheduled airline or
air charter company; n) any unlawful acts, committed
by you or a Traveling Companion (whether insured or not); o) any
amount paid or payable under any Worker’s Compensation,
Disability Benefit or similar law; p) a loss or
damage caused by detention, confiscation or destruction
by customs; q) Elective Treatment and Procedures; r) medical
treatment during or arising from a Trip undertaken for
the purpose or intent of securing medical treatment; s) business,
contractual or educational obligations of you, an Immediate
Family Member, Business Partner, or Traveling Companion; t) financial
insolvency, default or failure to supply services by
a travel supplier; u) failure of any tour operator,
Common Carrier, or other travel supplier, person or agency
to provide the bargained-for travel arrangements; v) a
loss that results from an illness, disease, or other
condition, event or circumstance which occurs at a time
when the plan is not in effect for you.
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| Important
Note: Exclusion 2, Item v above, applies to
you, an Immediate Family Member, Traveling Companion,
or Business Partner. |
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Please
read this Certificate/brochure carefully, as
it is your evidence of coverage under the plan
(once you have made your plan payment). If you
have any questions about the coverages offered
or to report a claim, please contact Trip Mate
at 1-800-888-7292. Claims may also be reported
online and claim forms downloaded at www.tripmate.com Plan
Number: 428A |
All claims should be presented to the Program
Administrator:
Travelex Claims
Administration
Trip Mate, Claims Administrator*
9225 Ward Parkway, Suite 200
Kansas City, Missouri 64114
1-800-888-7292
Plan Number: 428A
*In CA, dba Trip Mate Insurance Agency
In the event of
a Medical or Dental Expense: You must provide
us with all bills and reports for medical and/or
dental expenses claimed; you must provide any requested
information, including but not limited to, an explanation
of benefits from any other applicable insurance;
and you must sign a patient authorization to release
any information required by us, to investigate your
claim.
In case of loss, theft or damage to
Baggage and Personal Effects you should: immediately
report the situation to the hotel manager, tour guide or representative,
transportation official, local police or other local authorities
and obtain their written report of your loss; take reasonable
steps to protect your Baggage from further damage; and make
necessary, reasonable and temporary repairs. We will reimburse
you for these expenses. We will not pay for further damage
if you fail to protect your Baggage.
Part B Travel Insurance
is Underwritten By: Stonebridge Casualty Insurance Company,
Columbus, Ohio; (all states except as otherwise noted) under
Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE,
NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and
TAHC5200. In IL, IN, KS, LA, OH, OR, VT, WA and WY Policy Form
#’s TAHC5100IPS and TAHC5200IPS.
Notice: If you are a resident
of one of the following states (IL, IN, KS, LA, OH, OR, VT,
WA, WY) your coverage is provided on an individual policy form.
Your policy number is your complete Name plus 428A. Additional
information about your policy is available at www.tripmate.com.
You can also request this information by calling Trip Mate
at 1-800-888-7292.
Note: This policy contains disability
insurance benefits or health insurance benefits, or both, that
apply only during a covered Trip. You may have coverage from
other sources that already provides you with these benefits.
You should review your existing policies. If you have any questions
about your current coverage, call your insurer or health plan.
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| International Travelers Assistance |
24-hour Telephone Service–Multi-lingual
professionals are available 24 hours a day to provide
help and advice with a medical or legal emergency.
International Medical Assistance–If
you are in need of medical attention, ON CALL will help you locate
local physicians, dentists, or medical facilities. ON CALL will
also monitor your condition and contact your personal physician
and family, if requested.
Nurse Helpline–Registered nurses are available 24 hours
a day before and during your trip to provide general health information,
clinical assessment, and health counseling to give you assistance in
making appropriate healthcare decisions.
Medical Evacuation–If you
need to be transported to a different hospital or treatment facility,
or back home, ON CALL will arrange and pay for transportation
and a special medical escort if required. Payment is available
only for covered claims and up to the amount of coverage provided
in the plan.
Telephone Interpretation Service–In
a medical emergency, ON CALL provides interpretation services
in major languages and will transmit urgent messages to family,
friends, and business, if requested.
Failure to call ON CALL may invalidate
your Medical Expense and/or Travel Delay claim.
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The ON CALL Assistance Network extends worldwide.
If you are outside the United States or Canada, call
the local telephone operator for help in placing
your collect call. Within
the United States and Canada, use the toll free number.
Phone answered 24 hours daily.
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Within U.S.A. & Canada Outside
U.S.A. & Canada
1-800-555-9095 1-603-894-4710*
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*From outside the United States & Canada,
you will first have to enter the International Access
Code of the country you are calling from.
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PLAN
NUMBER: 428A
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PLEASE NOTE: Neither the Insurer nor ON CALL INTERNATIONAL shall
be responsible for the availability, quality or results of any medical
treatment or your failure to obtain medical treatment.
Access Your Medical Records
Online |
With our exclusive Free Traveler PDQ Service, you
can assure that your important medical records are available to you
or any Physician chosen by you, at any time, anywhere in the world,
quickly, wherever there is internet access available. Register at www.travelerpdq.com
or call, toll free 1-800-379-9887. It’s
free during your insured Trip! Use Program
Code 428A
The Traveler PDQ Service is provided
by:
Worldwide PDQ, a division of Cargril Corporation
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