Here are some Frequently Asked Questions about Travel Protection Plans:

Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.

Index

1. Does the plan cover me if I want to cancel my Trip due to Terrorist Acts?

2. What happens if my flight is delayed or canceled?

3. What can I do if I lose my passport or visa close to the departure date of my Trip?

4. What happens if my bags do not arrive at my destination when I do? What do I do?

5. If I require medical care while on my Trip, are my medical bills covered?

6. How do I file a claim?

Frequently Asked Questions

1. Does the plan cover me if I want to cancel my Trip due to Terrorist Acts?

The Alaska Airlines Vacations Pre-Departure Cancellation Waiver allows you to cancel your Trip for any reason (including terrorism) up to 4 hours before your scheduled departure and receive a refund equal to the amount of payments made to Alaska Airlines Vacations (less the cost of the Travel Protection Plan, which is non-refundable).  $100 per person deposit will be refunded in the form of a travel credit valid on a future Alaska Airlines Vacations package. Click here for complete details of this benefit.

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 2. What happens if my flight is delayed or canceled?

The Alaska Airlines Vacations plan protects you in several ways. If your flight is canceled due to inclement weather you can:

1. take a later flight, and you will be reimbursed up to $100 per day to a maximum of $500 for the cost of any unused land or water travel arrangements; Click here for complete details of this benefit and/or;
2. you will be reimbursed up to $100 per day to a maximum of $500 for additional accommodation and travel expense if your Trip is delayed for 12 hours or more for a covered reason. Click here for complete details of this benefit.

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3. What can I do if I lose my passport or visa close to the departure date of my Trip?

Fortunately, passports and visas can often be replaced in a very short period of time.  Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Click here for a passport service agency.

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4. What happens if my bags do not arrive at my destination when I do? What do I do?

The plan covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $200 for personal articles you buy (such as toiletries, a change of clothing, etc.).  Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.

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5. If I require medical care while on my Trip, are my medical bills covered?

The plan covers medical expenses resulting from an illness or injury during your Trip. We even cover medical expenses for up to 1 year after your injury or illness. If you must be medically evacuated to another facility or home, these costs are covered as well. Click here for complete details of this coverage.

The Alaska Airlines Vacations plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. Click here for complete details of this service.

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6. How do I file a claim?

To file a claim, call the Claims Administrator, Trip Mate at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Click here for complete details of this service. Claims may also be reported online and claim forms downloaded at www.tripmate.com.

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If you have a specific question about the Alaska Airlines Vacations Cancellation Waiver & Insurance Plan, please contact Trip Mate.

Copyright © 2005 Trip Mate (In CA, dba Trip Mate Insurance Agency) All Rights Reserved.