This is a brief description of the plan available for all travel insurance sales prior to November 1, 2009.
Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection Plans:
Please note that a final claims determination is made based upon the policy provisions, and the written documentation we receive with your claim submission.
Index
1. What happens if my flight is delayed or canceled and I arrive late on my Trip?
2. What are Pre-Exisiting Conditions and can a Pre-Existing Condition be covered by the Apple Vacations Total Vacation Security Plan?
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
4. What happens if my bags do not arrive at my destination when I do? What do I do?
5. If I require medical care while on my Trip, are my medical bills covered?
6. How do I file a claim?
7. Does the Apple Vacations Total Vacation Security Plan cover my frequent flyer miles?
Frequently Asked Questions
1. What happens if my flight is delayed or canceled and I arrive late on my Trip?
The Apple Vacations Total Vacation Security Plan protects you in several ways. If your flight is canceled due to inclement weather  mechanical breakdown of the aircraft on which you are scheduled to travel or an organized labor strike, you can take a later flight and you will be reimbursed for the cost of any unused land or water travel arrangements. Click here for complete details of this benefit.

You will also be reimbursed up to $100 per day to a maximum of $500 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. Click here for complete details of this benefit.
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2. What are Pre-Exisiting Conditions and can a Pre-Existing Condition be covered by the Apple Vacations Total Vacation Security Plan?
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or an Immediate Family Member traveling with you. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. Click here for complete details about Pre-Existing Conditions.

IMPORTANT! - The policy exclusion for Pre-Existing Conditions will be waived if:
  1. Apple Vacations receives your plan payment within 7 days of  your initial deposit/payment for your Trip; and

  2. you are not disabled from travel at the time Apple Vacations receives your plan payment.
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3. What can I do if I lose my passport or visa close to the departure date of my trip?
Fortunately, passports and visas can often be replaced in a very short period of time.  Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Click here for a passport service agency.
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4. What happens if my bags do not arrive at my destination when I do? What do I do?
The Apple Vacations Total Vacation Security Plan covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $100 for personal articles you buy (such as toiletries, a change of clothing, etc.).  Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.
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5. If I require medical care while on my Trip, are my medical bills covered?
The Apple Vacations Total Vacation Security Plan covers medical expenses resulting from an illness or injury during your Trip. We even cover medical expenses for up to 1 year after your injury or illness. If you must be medically evacuated to another facility or home, these costs are covered as well. Click here for complete details of this coverage.

Our plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. Click here for complete details of this service.
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6. How do I file a claim?
To make a change to your existing booking or to “claim the savings” under the Best Price Guarantee or to cancel your vacation prior to departure, contact your travel agent who will notify Apple Vacations. To file a Part B claim, call the Claims Administrator, Trip Mate at 1-866-389-5378. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Click here for complete details of this service. Claims may also be reported online and claim forms downloaded at  www.tripmate.com.
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7. Does the The Apple Vacations Total Vacation Security Plan cover my frequent flyer miles?
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.
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If you have a specific question about the Apple Vacations Total Vacation Security Plan, please contact Trip Mate.

The information contained on these web pages is a representation of the travel protection plan information as of July 1, 2008. 
Legal Notice & Disclaimer Statement click here.


Copyright © 2008 Trip Mate, Inc., (In CA, dba Trip Mate Insurance Agency) All Rights Reserved.