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Travel
Insurance Certificate
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Document
IMPORTANT
The policy exclusion for Pre-Existing
Conditions will be waived provided: 1) your premium is received
by The ETM Travel Group within 7 days of the initial deposit/
payment for your Trip and 2) you are not disabled from travel
at the time you pay your premium. Please
note, this policy may not be purchased
after you have made your final payment for your Trip.
Schedule: The ETM Travel Group
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| Benefit |
Accidental Death and
Dismemberment
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$25,000 |
Medical Expense/Emergency
Assistance
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$25,000 |
| Accident and Sickness Medical Expense
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Included |
| Emergency Evacuation and Repatriation
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Included |
Pre-Departure Trip Cancellation
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Up To Trip Cost |
Post-Departure Trip
Interruption
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Up To Trip Cost |
Travel Delay (Up to
$100 Per Day)
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$500 |
| Baggage and Personal Effects
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$1,000 |
| Baggage Delay
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$100 |
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A person who has arranged to take
a Trip, and pays the required premium, and is a citizen or
resident of the United States of America or Canada.
All coverages (except Pre-Departure
Trip Cancellation and Post-Departure Trip Interruption) will
take effect on the later of 1) the date the premium has been
received by The ETM Travel Group; 2) the date and time you
start your Trip; or 3) 12:01 A.M. Standard Time on the Scheduled
Departure Date of your Trip.
Pre-Departure Trip Cancellation coverage will take effect on the date
your premium is received by The ETM Travel Group.
Post-Departure Trip Interruption coverage will take effect on the Scheduled
Departure Date of your Trip if the required premium payment is received.
Your coverage automatically ends on
the earlier of: 1) the date the Trip is completed; 2) the Scheduled
Return Date; 3) your arrival at the return destination on a
round-trip, or the destination on a one-way trip; 4) cancellation
of the Trip covered by the Policy.
Termination of the policy will not affect a claim for loss that occurs
after premium has been paid.
All coverages under the policy will be extended if your entire Trip is
covered by the policy and your return is delayed by unavoidable circumstances
beyond your control. If coverage is extended for the above reasons, coverage
will end on the earlier of the date you reach your originally scheduled
return destination or seven (7) days after the Scheduled Return Date.
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Please see the Definitions for
an explanation of Pre-Existing Conditions which are excluded
under the Pre-Departure Trip Cancellation,
Post-Departure Trip Interruption, Travel Delay and
Medical Expense/Emergency Assistance Benefits. (Unless
this exclusion is waived, see Waiver of the Pre-Existing
Condition Exclusion for details) |
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Accidental Death and Dismemberment
We will pay this benefit up to the amount on the Schedule if you are
injured in an Accident which occurs while you are on a Trip and covered
under the policy, and you suffer one of the losses listed below within
365 days of the Accident. The Principal Sum is the benefit amount shown
on the Schedule.
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If you suffer more than one loss from one Accident, we will
pay only for the loss with the larger benefit. Loss of a hand
or foot means complete severance at or above the wrist or ankle
joint. Loss of sight of an eye means complete and irrecoverable
loss of sight. |
Medical Expense/Emergency Assistance
We will pay this benefit, up to the amount on the Schedule for the following
Covered Expenses incurred by you, subject to the following: 1) Covered
Expenses will only be payable at the Usual and Customary level of payment;
2) benefits will be payable only for Covered Expenses resulting from
a Sickness that first manifests itself or an Injury that occurs while
on a Trip; 3) benefits payable as a result of incurred Covered Expenses
will only be paid after benefits have been paid under any Other Valid
and Collectible Group Insurance in effect for you. We will pay that portion
of Covered Expenses which exceed the amount of benefits payable for such
expenses under your Other Valid and Collectible Group Insurance provisions. |
(1) expenses for the following Physician-ordered medical services: services
of legally qualified Physicians and graduate nurses, charges for Hospital
confinement and services, local ambulance services, prescription drugs
and medicines, and therapeutic services, incurred by you within one year
from the date of your Sickness or Injury during a Trip;
(2) expenses for emergency dental treatment incurred by you during a
Trip;
(3) expenses incurred by you for Physician-ordered emergency medical
evacuation, including medically appropriate transportation and necessary
medical care en route, to the nearest suitable Hospital, when you are
critically ill or injured and no suitable local care is available, subject
to the Program Medical Advisors’ prior approval;
(4) expenses incurred for non-emergency medical evacuation, including
medically appropriate transportation and medical care en route, to a
Hospital or to your place of residence in the United States of America
or Canada, when deemed medically necessary by the attending Physician,
subject to the Program Medical Advisors’ prior approval;
(5) expenses for transportation not to exceed the cost of one round-trip
economy class air fare to the place of hospitalization for one person
chosen by you, provided that you are traveling alone and are hospitalized
for more than 7 days;
(6) expenses for transportation not to exceed the cost of one-way economy
class air fare to your place of residence in the United States of America
or Canada, including escort expenses, if you are 18 years of age or younger
and left unattended due to the death or hospitalization of an accompanying
adult(s), subject to the Program Medical Advisors’ prior approval;
(7) expenses for one-way economy class air fare (or first class, if your
original tickets were first class) to your place of residence in the
United States of America or Canada, from a medical facility to which
you were previously evacuated, less any refunds paid or payable from
your unused transportation tickets, if these expenses are not covered
elsewhere in the policy.
(8) repatriation expenses for preparation and air transportation of your
remains to your place of residence in the United States of America or
Canada, or up to an equivalent amount for a local burial in the country
where death occurred, if you die while outside the United States of America
or Canada.
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Pre-Departure Trip Cancellation
We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount
in the Schedule if you are prevented from taking your Trip due to your,
an Immediate Family Member’s, Traveling Companion’s, or Business
Partner’s Sickness, Injury, or death, that occurs before departure
on your Trip. The Sickness or Injury must: a) commence while your coverage
is in effect under the policy; b) require the examination and treatment
by a Physician at the time the Trip is canceled; and c) in the written
opinion of the treating Physician, be so disabling as to prevent you
from taking your Trip. We will pay a benefit if you are prevented from
taking your Trip due to Other Covered Events, as defined, that occur
before departure on your Trip.
Pre-Departure Trip Cancellation Benefits: We
will reimburse you, up to the amount in the Schedule, for
the amount of prepaid, forfeited, non-refundable Payments
or Deposits that you paid for your Trip. We will pay your
additional cost as a result of a change in the per person
occupancy rate for prepaid travel arrangements if a Traveling
Companion’s Trip is canceled and your Trip is not canceled.
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Travel Delay
If your Trip is delayed for 12 hours or more, we will reimburse you,
up to the amount shown in the Schedule for reasonable additional expenses
incurred by you for hotel accommodations, meals, telephone calls and
local transportation while you are delayed. We will not pay benefits
for expenses incurred after travel becomes possible.
Travel Delay must be caused by or result
from: 1) Common Carrier delay; or 2) loss or theft of
your passport(s), travel documents or money; or 3) quarantine;
or 4) hijacking; or 5) natural disaster or closure of public
roadways by government authorities due to adverse weather;
or 6) Injury or Sickness of you, an Immediate Family Member
traveling with you, or a Traveling Companion; or 7) death of
you, an Immediate Family Member traveling with you, or a Traveling
Companion. |
Baggage and Personal Effects
We will reimburse you, less any amount paid or payable from any other
valid and collectible insurance or indemnity, up to the amount shown
in the Schedule, for direct loss, theft, damage or destruction of your
Baggage, passports or visas during your Trip. We will also pay for loss
due to unauthorized use of your credit cards, if you have complied with
all of the credit card conditions imposed by the credit card companies. |
Valuation and Payment of Loss: Payment of loss under the Baggage
and Personal Effects Benefit will be calculated based upon an Actual
Cash Value basis. For items without receipts, payment of loss will be
calculated based upon 75% of the Actual Cash Value at the time of loss.
At our option, we may elect to repair or replace your Baggage. We will
notify you within 30 days after we receive your proof of loss. We may
take all or part of a damaged Baggage as a condition for payment of loss.
In the event of a loss to a pair or set of items, we will: 1) repair
or replace any part to restore the pair or set to its value before the
loss; or 2) pay the difference between the value of the property before
and after the loss.
Items Subject to Special Limitations: We
will not pay more than $500 (or the Baggage and Personal
Effects limit, if less) on all losses to jewelry; watches;
precious or semi-precious gems; decorative or personal articles
consisting in whole or in part of silver, gold, or platinum;
cameras, camera equipment; digital or electronic equipment
and media; and articles consisting in whole or in part of
fur. Items not included above are subject to a $250 per item
limit.
Items Not Covered: We will not pay
for damage to or loss of: 1) animals; 2) property used in trade,
business or for the production of income, household furniture, musical
instruments, brittle or fragile articles, or sporting equipment if
the loss results from the use thereof; 3) boats, motors, motorcycles,
motor vehicles, aircraft, and other conveyances or equipment, or
parts for such conveyances; 4) artificial limbs or other prosthetic
devices, artificial teeth, dental bridges, dentures, dental braces,
retainers or other orthodontic devices, hearing aids, any type of
eyeglasses, sunglasses or contact lenses; 5) documents or tickets,
except for administrative fees required to reissue tickets; 6) money,
stamps, stocks and bonds, postal or money orders, securities, accounts,
bills, deeds, food stamps or credit cards, except as noted above;
7) property shipped as freight or shipped prior to the Scheduled
Departure Date; 8) contraband.
Losses Not Covered: We will not
pay for loss arising from: 1) defective materials or craftsmanship;
or 2) normal wear and tear, gradual deterioration, inherent vice;
or 3) rodents, animals, insects or vermin; or 4) theft or pilferage
from an unattended vehicle; or 5) mysterious disappearance; or
6) electrical current, including electric arcing that damages
or destroys electrical devices or appliances.
Notice to Florida Residents: Your
homeowners policy, if any, may provide coverage for loss of personal
effects. You are not required to purchase baggage insurance in
connection with purchase of tickets or with the lease or rental
of a motor vehicle.
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Baggage Delay
We will reimburse you, less any amount paid or payable from any other
valid and collectible insurance or indemnity, up to the amount shown
in the Schedule for the cost of reasonable additional clothing and personal
articles purchased by you, if your Baggage is delayed for 24 hours or
more during your Trip. We will also reimburse you up to $25 for expenses
incurred during your Trip to expedite the return of your delayed Baggage.
This coverage terminates upon your arrival at the return destination
of your Trip. |
In this Policy, “you”, “your” and “yours” refer
to the Insured. “We”, “us” and “our” refer
to the company providing this insurance. In addition certain words and
phrases are defined as follows:
“Actual Cash Value” means
current replacement cost for items of like kind and quality less
depreciation.
“Baggage” means luggage,
personal possessions and travel documents taken by you on the
Trip.
“Business Partner” means
an individual who is involved, as a partner, with you in a legal
general partnership and shares in the management of the business.
“Common Carrier” means
any land, water or air conveyance operated under a license for
the transportation of passengers for hire, not including taxicabs
or rented, leased or privately owned motor vehicles.
“Domestic Partner” means
a person who is at least eighteen years of age and you can show:
1) evidence of financial interdependence, such as joint bank
accounts or credit cards, jointly owned property, and mutual
life insurance or pension beneficiary designations; 2) evidence
of cohabitation for at least the previous 6 months; and 3) an
affidavit of domestic partnership if recognized by the jurisdiction
within which they reside.
“Elective Treatment and Procedures” means
any medical treatment or surgical procedure that is not medically
necessary including any service, treatment, or supplies that
are deemed by the federal, or a state or local government authority,
or by us to be research or experimental or that is not recognized
as a generally accepted medical practice.
“Home” means your primary
or secondary residence.
“Hospital” means an
institution, which meets all of the following requirements: 1)
it must be operated according to law; 2) it must give 24 hour
medical care, diagnosis and treatment to the sick or injured
on an inpatient basis; 3) it must provide diagnostic and surgical
facilities supervised by Physicians; 4) registered nurses must
be on 24 hour call or duty; and 5) the care must be given either
on the hospital’s premises or in facilities available to
the hospital on a pre-arranged basis. A Hospital is not: a rest,
convalescent, extended care, rehabilitation or other nursing
facility; a facility which primarily treats mental illness, alcoholism,
or drug addiction (or any ward, wing or other section of the
hospital used for such purposes); or a facility which provides
hospice care (or wing, ward or other section of a hospital used
for such purposes).
“Immediate Family Member” includes
your or the Traveling Companion’s spouse, child, spouse’s
child, son-daughter-in-law, parent(s), sibling(s), grandparent(s),
grandchild, step brother-sister, step-parent(s), parent(s)-in-law,
brother-sister-in-law, aunt, uncle, niece, nephew, guardian,
Domestic Partner, foster-child, or ward.
“Injury” means bodily
harm caused by an accident which: 1) occurs while your coverage
is in effect under the policy; and 2) requires examination and
treatment by a Physician. The Injury must be the direct cause
of loss and must be independent of all other causes and must
not be caused by, or result from, Sickness.
“Insured” means an
Eligible Person who arranges a Trip and pays any required premium.
“Insurer” means Monumental
General Casualty Company or Stonebridge Casualty Insurance Company.
“Other Covered
Events” means only the following unforeseeable events
or their consequences which occur while coverage is in effect
under this Policy:
1. Common Carrier delays resulting from organized labor strikes that
affect public transportation;
2. arrangements canceled by an airline, cruise line, or tour operator,
resulting from inclement weather or organized labor strikes that affect
public transportation;
3. a change in plans by you, an Immediate Family Member traveling with
you, or Traveling Companion resulting from one of the following events
which occurs while coverage is in effect under this Policy: a) being
directly involved in a documented traffic accident while en route to
departure; b) being hijacked, quarantined, required to serve on a jury,
or required by a court order to appear as a witness in a legal action,
provided you, an Immediate Family Member traveling with you or a Traveling
Companion is not 1) a party to the legal action, or 2) appearing as a
law enforcement officer; c) your Home is made uninhabitable by fire,
flood, volcano, earthquake, hurricane or other natural disaster; d) being
called into active military service to provide aid or relief in the event
of a natural disaster; e) a documented theft of passports or visas; f)
a transfer of employment of 250 miles or more.
“Other Valid and Collectible Group
Insurance” means any group policy or contract which
provides for payment of medical expenses incurred because of
Physician, nurse, dental or Hospital care or treatment; or the
performance of surgery or administration of anesthesia. The policy
or contract providing such benefits includes group or blanket
insurance policies; service plan contracts; employee benefit
plans; or any plan arranged through an employer, labor union,
employee benefit association or trustee; or any group plan created
or administered by the federal or a state or local government
or its agencies. In the event any other group plan provides for
benefits in the form of services in lieu of monetary payment,
the usual and customary value of each service rendered will be
considered a Covered Expense.
“Payments or Deposits” means
the cash, check, or credit card amounts actually paid for your
Trip. Payments made in the form of a certificate, voucher or
discount are not Payments or Deposits as defined herein.
“Physician” means a
person licensed as a medical doctor by the jurisdiction in which
he/she is resident to practice the healing arts. He/she must
be practicing within the scope of his/her license for the service
or treatment given and may not be you, a Traveling Companion,
or an Immediate Family Member of yours.
“Policy” means the contract issued to the Policyholder providing
the benefits specified herein.
“Policyholder” means
the legal entity in whose name this Policy is issued, as shown
on the Benefit Schedule.
“Pre-Existing
Condition” means an illness, disease, or other condition
during the 60 day period immediately prior to your effective
date for which you or your Traveling Companion or Immediate Family
Member scheduled or booked to travel with you: 1) received or
received a recommendation for a diagnostic test, examination,
or medical treatment; or 2) took or received a prescription for
drugs or medicine. Item (2) of this definition does not apply
to a condition which is treated or controlled solely through
the taking of prescription drugs or medicine and remains treated
or controlled without any adjustment or change in the required
prescription throughout the 60 day period before coverage is
effective under this policy.
“Program Medical Advisors” means
ON CALL INTERNATIONAL.
“Scheduled Departure Date” means
the date on which you are originally scheduled to leave on
your Trip.
“Scheduled Return Date” means
the date on which you are originally scheduled to return to
the point where the Trip started or to a different final destination.
“Scheduled Trip Departure City” means
the city where the scheduled trip on which you are to participate
originates.
“Sickness” means
an illness or disease of the body which: 1) requires examination
and treatment by a Physician, and 2) commences while the insurance
is in effect. An illness or disease of the body which first
manifests itself and then worsens or becomes acute prior to
the effective date of this insurance is not a Sickness as defined
herein and is not covered by the policy.
“Traveling Companion” means
a person whose name appears with yours on the same Trip arrangement
and who, during the Trip, will share accommodations with you
in the same room, cabin, condominium unit, apartment unit,
or other lodging.
“Trip” means a scheduled
trip for which coverage has been elected and the premium paid,
and all travel arrangements are arranged by The ETM Travel
Group prior to the Scheduled Departure Date of the Trip.
“Usual and Customary Charge” means
those charges for necessary treatment and services that are
reasonable for the treatment of cases of comparable severity
and nature. This will be derived from the mean charge based
on the experience in a related area of the service delivered
and the MDR (Medical Data Research) schedule of fees valued
at the 90th percentile.
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The following exclusion applies to the
Accidental Death and Dismemberment coverage:
1. We will not pay for loss caused by or resulting from Sickness of any
kind.
The following exclusion applies to the Medical Expense/Emergency Assistance,
Pre-Departure Trip Cancellation, Post-Departure Trip Interruption, and
Travel Delay coverages:
2. We will not pay for loss or expense caused by or incurred
resulting from a Pre-Existing Condition, as defined in the policy,
including death that results therefrom. This Exclusion does not
apply to benefits under covered expenses item #3 (emergency medical
evacuation) or item #8 (repatriation of remains) of the Medical
Expense/Emergency Assistance Benefits coverage.
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Waiver
of the Pre-Existing Condition Exclusion
The Pre-Existing Condition Exclusion is waived provided you meet
the following requirements: 1) the premium for the coverage is
received by The ETM Travel Group within 7 days of the initial deposit/
payment for your Trip and 2) you are not disabled from travel at
the time you pay your premium. |
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The following exclusion applies to
all coverages:
3. We will not pay for any loss under the policy, caused by, or resulting
from: a) suicide, attempted suicide, or intentionally
self-inflicted injury of you, a Traveling Companion, Immediate Family
Member, or Business Partner booked to travel with you, while sane or
insane (while sane in CO & MO); b) mental, nervous,
or psychological disorders; c) being under the influence
of drugs or intoxicants, unless prescribed by a Physician; d) normal
pregnancy or resulting childbirth or elective abortion; e) participation
as a professional in athletics; f) participation in
organized amateur and interscholastic athletic or sports competition
or events; g) riding or driving in any motor competition; h) declared
or undeclared war, or any act of war; i) civil disorder; j) service
in the armed forces of any country; k) nuclear reaction,
radiation or radioactive contamination; l) operating
or learning to operate any aircraft, as pilot or crew; m) mountain
climbing, bungee cord jumping, skydiving, parachuting, hang gliding,
parasailing or travel on any air supported device, other than on a regularly
scheduled airline or air charter company; n) any unlawful
acts, committed by you or a Traveling Companion (whether insured or not); o) any
amount paid or payable under any Worker’s Compensation, Disability
Benefit or similar law; p) a loss or damage caused by
detention, confiscation or destruction by customs; q) Elective
Treatment and Procedures; r) medical treatment during
or arising from a Trip undertaken for the purpose or intent of securing
medical treatment; s) business, contractual or educational
obligations of you, an Immediate Family Member, Business Partner, or
Traveling Companion; t) bankruptcy, financial insolvency,
default or failure to supply services by a travel supplier u) failure
of any tour operator, Common Carrier, or other travel supplier, person
or agency to provide the bargained-for travel arrangements; v) a
loss that results from an illness, disease, or other condition, event
or circumstance which occurs at a time when the policy is not in effect
for you.
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| Important Note: Exclusion
3, Item v above, applies to you, an Immediate Family Member,
Traveling Companion, or Business Partner. |
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| International Travelers Assistance |
24-hour Telephone Service–Multi-lingual
professionals are available 24 hours a day to provide help
and advice with a medical or legal emergency.
International Medical Assistance–If
you are in need of medical attention, ON CALL will help you locate
local physicians, dentists, or medical facilities. ON CALL will
also monitor your condition and contact your personal physician
and family, if requested.
Nurse Helpline–Registered
nurses are available 24 hours a day before and during your trip
to provide general health information, clinical assessment, and
health counseling to give you assistance in making appropriate
healthcare decisions.
Medical Evacuation–If you
need to be transported to a different hospital or treatment facility,
or back home, ON CALL will arrange and pay for transportation
and a special medical escort if required. Payment is available
only for covered claims and up to the amount of coverage provided
in the policy.
Telephone Interpretation Service–In a medical emergency,
ON CALL provides interpretation services in major languages and will
transmit urgent messages to family, friends, and business, if requested.
Failure to call ON CALL may invalidate your Medical Expense and/or Trip
Interruption or Delay claim.
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The ON CALL Assistance Network extends worldwide.
If you are outside the United States or Canada, call
the local telephone operator for help in placing your collect
call. Within the United States and Canada, use
the toll free number. Phone answered 24 hours daily.
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Within U.S.A. & Canada Outside
U.S.A. & Canada
1-800-555-9095 1-603-894-4710*
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*From outside the United States & Canada,
you will first have to enter the International Access Code
of the country you are calling from.
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PLAN
NUMBER: 390F
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PLEASE NOTE: Neither the Insurer(s)
nor ON CALL INTERNATIONAL shall be responsible for the availability,
quality or results of any medical treatment or your failure
to obtain medical treatment.
NEW “FREE” SERVICE!
Access Your Medical Records online |
With our exclusive Traveler PDQ Service,
you can assure that your important medical records are available to you
or any Physician chosen by you, at any time, anywhere in the world, quickly,
wherever there is internet access available. Register at www.travelerpdq.com
or call, toll free 1-800-379-9887. It’s
free during your insured Trip!
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Please read
this Insurance Certificate/brochure carefully, as
it is your evidence of coverage under the policy (once
you have paid the appropriate premium). If you have any
questions about the coverages offered or to report a
claim, please contact Trip Mate Insurance Agency, Inc.
at 1-800-888-7292. Claims may also be reported online
and claim forms downloaded at www.tripmate.com Plan
Number: 390F |
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All claims should be presented to the Program Administrator:
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Trip
Mate Insurance Agency, Inc.
9225 Ward Parkway
Kansas City, Missouri 64114
1-800-888-7292
Plan Number: 390F |
In the event of a Medical or Dental
Expense: You must provide us with all bills and reports
for medical and/or dental expenses claimed; you must provide
any requested information, including but not limited to,
an explanation of benefits from any other applicable insurance;
and you must sign a patient authorization to release any
information required by us, to investigate your claim.
In case of loss, theft or damage to
Baggage and Personal Effects you should: immediately
report the situation to the hotel manager, tour guide or
representative, transportation official, local police or
other local authorities and obtain their written report of
your loss; take reasonable steps to protect your Baggage
from further damage; and make necessary, reasonable and temporary
repairs. We will reimburse you for these expenses. We will
not pay for further damage if you fail to protect your Baggage.
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The Travel Insurance is Underwritten
By:
Monumental General Casualty Company, Baltimore, MD (all states except
as otherwise noted) under Policy Form series TAHC2000/TAHC5000. In LA
and TX, Policy Form #’s TAHC2000.GPC and TAHC2100.GPC. In KS, OR
and WA, Policy Form # TAHC2000IPC and TAHC2100IPC.
Stonebridge Casualty Insurance Company, Columbus, OH (AL, AZ, CO, DE,
DC, GA, ID, IA, ME, MI, MO, MN, NH, NJ, NM, NC, ND, SC, UT, VT, WV and
WI) Policy/Certificate Form series TAHC5000/TAHC2000. In AK form #TAHC3000JCP.AK.
In PA and TN Policy/Certificate Form series TAHC5100 and TAHC5200. In
NY, form #GP26000JCP.
Notice: If you are a resident of one
of the following states (KS, OR, WA) your coverage is provided on
an individual policy form. Your policy number is your complete Name
plus 390F. Additional forms complete your policy and are available
at www.tripmate.com. You can also request these forms by calling
Trip Mate Insurance Agency, Inc. at 1-800-888-7292
The Traveler PDQ Service is provided by:
MedStrong International Corporation
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