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Please note that a final claims determination
is made based upon the policy provisions, and the written documentation
we receive with your claim submission.
Frequently Asked Questions
1. When should I pay for my Travel Protection Plan?
For coverage with the Pre-Existing Conditions exclusion waived, payment must be received within 14 days of your initial deposit for your trip and you must not be disabled from travel at the time of your plan payment. If you pay for the plan after 14 days, the exclusion for Pre-Existing Conditions will not be waived (see the Pre-Existing Conditions definition).
Please Note: Payment for the plan cannot be made after your final trip payment or once you are within cancellation penalty. Exception: If you are making a new reservation within 90 days of departure, payment for this plan may be made at time of booking only.
2. What happens if I must cancel my trip because I'm ill or injured?
The travel protection plan covers you if you must cancel your trip due to a covered illness or injury. A covered illness or injury must: 1) commence while the plan is in force for you; and 2) in the written opinion of the treating Physician, be so disabling as to cause a trip to be cancelled; and 3) require the examination and treatment by a Physician at the time you cancel your trip. Remember, it is required that you are seen or treated by your Physician prior to canceling your trip.
3. If I must interrupt my trip and return home early, what expenses are covered?
If you interrupt your trip for a covered reason, you are entitled to receive the following benefits:
1. reimbursement (less any refund paid or payable) for unused land or water travel arrangements; and
2. any additional air expense to: a) your final destination; or b) from the place you left the trip to the place you may rejoin the trip.
The plan does cover additional air expense, as noted above,
but does not reimburse you for the cost of the original air flight arrangements when your trip is interrupted.
Click here for more details.
4. What happens if my flight is delayed or canceled?
The Grand Circle Travel Protection Plan protects you in several ways. If your flight is delayed or canceled due to inclement weather, mechanical breakdown of the aircraft on which you are scheduled to travel, or an organized labor strike, you can take a later flight and you will be reimbursed up to $150 per day to a maximum of $750 for
the cost of any unused land or water travel arrangements. Click
here for complete details of this benefit;
You will also be reimbursed up to $150 per day to a maximum of $750 for any
additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your trip.
Click here for complete details of
this benefit.
5. What can I do if I lose my passport or visa close to the departure date of my trip?
Fortunately, passports and visas can often be
replaced in a very short period of time. Sometimes
as quickly as 24 hours. There are a number
of passport service agencies who can provide
this expedited service for you.
Click
here for a passport service agency.
6. What happens if my bags do not arrive at my destination when I do? What do I do?
The plan covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $250 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be tracked for up to one full year, if requested.
7. If my Baggage is lost, stolen or damaged during my Trip, do I have to file a claim with my homeowner's policy first?
No, the Grand Circle Travel Protection Plan only requires that you report your loss to a responsible party such as a hotel manager, tour guide, transportation official or local police and obtain a written report of your loss and the disposition of your claim with a responsible party.
Click here
for details on what to do in the event of a
claim.
8. If I require medical care while on my Trip, are my medical bills covered?
The plan covers medical expenses resulting from an illness or injury during your Trip. We even cover medical expenses for up to 30 days after your injury or illness. If you must be medically evacuated to another facility or home, these costs are covered as well.
Click here for complete details of
this coverage.
The Grand Circle Travel plan includes the One Call 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip.
Click here for complete details of
this coverage.
9. Does the
plan cover my frequent flyer miles?
Frequent flyer miles are not covered
if you must cancel or interrupt your Trip. If you cancel your Trip
for a covered reason, you will only be reimbursed the money actually
paid for the Trip.
10. How do I file a claim? Will Grand Circle Travel do this?
You must file any claims directly with Trip Mate - not through Grand Circle Travel. To obtain claim forms, call 1-800-888-7292, or you can report your claim online at www.tripmate.com.
11. I haven't received any forms to complete to enroll
in this Travel Protection Plan. What is my identification
number? Can I get a confirmation of my payment
for the plan?
Because this Travel Protection Plan is exclusively for Grand Circle Travel, there are no forms to fill out. Your Plan Number, which you should supply when requesting assistance or filing for benefits, is 394G. Your fully-paid invoice is your confirmation of coverage. If you have any questions, call Trip Mate at 1-800-888-7292.
12. What happens
if I cancel my Trip for a reason that is not
covered by the protection plan provisions?
We realize that all travel protection plans have exclusions and limitations. That’s why we now include the Grand Circle Travel Cancellation Waiver Benefit with the Grand Circle Travel Protection Plan.
The Grand Circle Travel Pre-Departure Cancellation Waiver Benefit allows you to cancel your Trip for ANY REASON. Under the Cancel For Any Reason Waiver, your cancellation penalty will be refunded in Grand Circle Travel Vouchers (valid for travel within 12 months of the date of issue, but no later than 15 months from the date your trip was canceled), with the balance of the refund made, if applicable, either in cash or credit card credit. Please Note: 1) The Grand Circle Travel Cancellation Waiver does not cover penalties associated with air or other travel arrangements not provided by Grand Circle Travel, and 2) the Grand Circle Travel Cancellation Waiver Benefit does not apply to or cover ocean cruise arrangements, and Grand Circle Travel Vouchers may not be used to book or otherwise pay for ocean cruise arrangements. Any benefit payable under this Cancellation Waiver will be reduced by the amount of any cancellation benefits paid or payable by the Grand Circle Travel Protection Plan or any other insurance plan providing Trip Cancellation benefits.
13. When does my Trip Cancellation Protection take effect?
Pre-Departure Trip Cancellation Protection becomes effective as soon as Grand Circle Travel receives payment for the Travel Protection Plan, as listed on your invoice.
14. What are
Pre-Existing Conditions? I was in the hospital
a few months ago for tests. Can I still obtain
coverage?
The Pre-Existing Conditions definition is detailed above. You should call Trip Mate for answers to more specific questions. Please remember, if you pay for the plan within 14 days of your initial deposit for your trip and you are not disabled from travel at the time of your plan payment, the exclusion for Pre-Existing Conditions is waived and does not apply.
15. Does the
Grand Circle Travel Protection Plan cover me
before or after a tour or cruise when I am traveling
on my own?
If Grand Circle Travel provides your air flight arrangements to and from a Grand Circle Travel tour or cruise, you are covered for Accidental Death, Medical Expense/Emergency Assistance, Travel Delay, Baggage and Baggage Delay while traveling on your own. The plan will not cover any travel arrangements that are not provided by Grand Circle Travel.
16. If my Traveling Companion must cancel his or her Trip, am I covered?
A Traveling Companion, as defined under the terms of the Grand Circle Travel Protection Plan, is an unrelated person you are traveling with and sharing accommodations in the same room or cabin during your trip.
If your Traveling Companion, as defined, cancels his or her Trip for a reason covered by the Grand Circle Travel Protection Plan, you are protected in two ways: 1) If you decide to take your Trip, the plan will cover any occupancy upgrade charges which you might incur; or 2) If you decide not to take your Trip, your cancellation penalties will be covered by the plan.
Click here
for details about this benefit.
If you have a specific question about
the Grand Circle Travel Passenger Travel Protection Program, please
contact
Trip Mate.
The information contained on these
web pages is a representation of the Travel Protection Plan information
as of April 1, 2009.
Legal Notice & Disclaimer
Statement click here.
Copyright © 2009 Trip Mate, Inc. (In CA,
dba Trip Mate Insurance Agency) All Rights Reserved.