Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection Plans:
Please note that a final claims determination is made based upon the policy provisions, and the written documentation we receive with your claim submission.
Index
1. What happens if my flight is delayed or canceled?
2. What if bad weather is predicted where I plan to travel? Will the Lindblad Expeditions Travel Protection "Plus" Program cover me if I cancel my Trip?
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
4. What happens if my bags do not arrive at my destination when I do? What do I do?
5. If I require medical care while on my Trip, are my medical bills covered?
6. How do I file a claim?
7. Does the plan cover my frequent flyer miles?
Frequently Asked Questions
1. What happens if my flight is delayed or canceled?
The Lindblad Expeditions Travel Protection "Plus" Program protects you in several ways. If your flight is canceled due to inclement weather or an organized labor strike (provided the strike occurs after you pay your premium) you can:
  1. take a later flight, and you will be reimbursed up to your original trip cost for the additional transportation expenses (less any refunds paid or payable for your original tickets) to join your trip (not to exceed the cost of one-way economy airfare, or first class if your original tickets were first class) and for the cost of any unused land or water travel arrangements; and/or  Click here for complete details of this benefit;

  2. you will be reimbursed up to $150 per day to a maximum of $750 for additional accommodation and travel expense if your trip is delayed for 12 hours or more for a covered reason. Click here for complete details of this benefit.
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2. What if bad weather is predicted where I plan to travel? Will the Lindblad Expeditions Travel Protection "Plus" Program cover me if I cancel my Trip?
The Lindblad Expeditions Travel Protection "Plus" Program does not provide coverage if you cancel your Trip based upon what may or may not happen.

If, prior to departure or while on your Trip, your hotel or resort is damaged or closed due to bad weather and the hotel or resort cancels your reservation (and cannot provide you with comparable accommodations elsewhere), you will be covered.

Remember, The Lindblad Expeditions Pre-Departure Cancellation Waiver Benefit does allow you to cancel your expedition arrangements up to 72 hours before your scheduled departure date for any reason . Click here for complete details of this benefit.
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3. What can I do if I lose my passport or visa close to the departure date of my trip?
Fortunately, passports and visas can often be replaced in a very short period of time.  Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Click here for a passport service agency.
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4. What happens if my bags do not arrive at my destination when I do? What do I do?
The Lindblad Expeditions Travel Protection "Plus" Program covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $250 for personal articles you buy (such as toiletries, a change of clothing, etc.).  Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.
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5. If I require medical care while on my Trip, are my medical bills covered?
The Lindblad Expeditions Travel Protection "Plus" Program covers medical expenses resulting from an illness or injury during your Trip. We even cover medical expenses for up to 1 year after your injury or illness. If you must be medically evacuated to another facility or home, these costs are covered as well. Click here for complete details of this coverage.

The Lindblad Expeditions Travel Protection "Plus" Program includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. Click here for complete details of this service.
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6. How do I file a claim?
To file a claim, call the Claims Administrator, Trip Mate, at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Click here for complete details of this service. Claims may also be reported online and claim forms downloaded at www.tripmate.com.
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7. Does the plan cover my frequent flyer miles?
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.
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If you have a specific question about the Lindblad Expeditions Travel Protection "Plus" Program, please contact Trip Mate.

The information contained on these web pages is a representation of the travel protection program information as of July 1, 2008. 
Legal Notice & Disclaimer Statement click here.


Copyright © 2008 Trip Mate, Inc. (In CA, dba Trip Mate Insurance Agency) All Rights Reserved.