Frequently Asked Questions

Here are some Frequently Asked Questions about the flight Protection Plan

Please note that a final claims determination is made based upon the policy provisions, and the written documentation we receive with your claim submission.

3. What can I do if I lose my passport or visa close to the departure date of my trip?

4. What if bad weather is predicted where I plan to travel? Will the Travelong Flight Protection Plan cover me if I cancel my Trip?

5. What happens if my bags do not arrive at my destination when I do? What do I do?

6. How do I file a claim?

7. Does the plan cover my frequent flyer miles?

8. Does the plan cover me if I need to cancel or interrupt my trip due to a terrorist act?

1. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Travelong Travel Protection Plan?

Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or an Immediate Family Member traveling with you. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. Click here for complete details about Pre-Existing Conditions.

IMPORTANT! - The policy exclusion for Pre-Existing Conditions will be waived if:

1. Travelong receives your premium within 7 days of the initial deposit/payment; and

2. you are not already disabled from travel at the time Travelong receives your premium.

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2. What happens if my flight is delayed or canceled?

The Travelong plan protects you in several ways. If your flight is canceled due to inclement weather or an organized labor strike (provided the strike occurs after you pay your premium) you can:

1. take a later flight, and you will be reimbursed up to your original air cost for the additional transportation expenses (less any refunds paid or payable for your original tickets) to join your trip (not to exceed the cost of one-way economy airfare, or first class if your original tickets were first class); Click here for complete details of this benefit and/or 

2. you will be reimbursed up to $100 for additional accommodation and travel expense if your trip is delayed for 12 hours or more for a covered reason. Click here for complete details of this benefit.

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3. What can I do if I lose my passport or visa close to the departure date of my trip?

Fortunately, passports and visas can often be replaced in a very short period of time.  Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Click here for a passport service agency.

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4. What if bad weather is predicted where I plan to travel? Will the Travelong Flight Protection Plan cover me if I cancel my Trip?

The policy does not provide coverage if you cancel your Trip based upon what may or may not happen.

If, prior to departure or while on your Trip, your hotel or resort is damaged or closed due to bad weather and the hotel or resort cancels your reservation (and cannot provide you with comparable accommodations elsewhere), you will be covered. Click here for complete details of this coverage.

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5. What happens if my bags do not arrive at my destination when I do? What do I do?

The plan covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $100 for personal articles you buy (such as toiletries, a change of clothing, etc.).  Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.

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6. How do I file a claim?

To file a claim, call the Claims Administrator, Trip Mate at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Click here for complete details of this service. Claims may also be reported online and claim forms can be downloaded at www.tripmate.com.

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7. Does the plan cover my frequent flyer miles?

Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.

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8. Does the Plan cover me if I want to cancel my trip due to terrorist acts?

The Travelong Flight Protection Plan does provide a benefit if you must cancel or interrupt your trip due to terrorist acts in your departure city or in a city which is a scheduled destination for your trip.To be covered, the terrorist acts must occur within 30 days of the scheduled departure date and Travelong must receive your premium within 7 days of the initial deposit/payment for the trip.

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If you have a specific question about the Travelong Flight Protection Plan, please contact Trip Mate.