ATTN: Guest Relations
40 Queen Street South
Canada L5M 1K3
Tel: (905) 629-0120 Fax: (905) 624-2420
Tel: (888) 243-5549 Toll Free North America
If cancellation occurs prior to departure, contact the Collette Vacations Reservations Department.
When a client cancels prior to departure any due refunds are processed through the booking agent. Agent commissions are not protected if cancellation occurs prior to departure.
Northbridge Claims Administration
c/o Active Care Management
P.O. Box 481126
Kansas City, Missouri 64148-1126
Plan Number: CN426C
Claims may also be reported/completed online at: