This is a brief description of the plan available if you purchased the Travel Protection Plan on or after January 01, 2015.
Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
Frequently Asked Questions and Answers for the Student Discoveries Travel Protection Plan
1. What happens if my flight is delayed or canceled?
The Travel Protection Plus protects you in several ways. If your flight is delayed 3 hours or more, you can take a later flight and you will be reimbursed up to a maximum of $1,000 for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements.See policy/certificate for full details.
You will also be reimbursed up to $150 per day to a maximum of $1,000 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. See policy/certificate for full details.
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered?
A Pre-Existing Condition means: an illness, disease, or other condition during the 60 day period immediately prior to the date Your coverage is effective for which You or Your Traveling Companion, Business Partner or Family Member scheduled or booke to travel with You: 1) received or received a recommendation for a test, examination, or medical treatment for a condition which first manifested itself, worsened or became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment; or 2) took or received a prescription for drugs or medicine. Exception: Item #2 shown above does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the requried prescription throughout the 60 day period before coverage is effective under this Plan.
IMPORTANT! - The policy exclusion for Pre-Existing Conditions will be waived if the payment for the plan is received by Student Discoveries with the initial deposit/payment for your Trip, provided you are not disabled at the time your plan payment is received.
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you.
Click here for a passport service agency.
4. What if bad weather is predicted where I plan to travel? Will the Student Discoveries Cancellation Waiver Program waive my penalty if I cancel my Trip?
The Cancellation Waiver Program does not waive the cancellation penalty if you cancel your Trip based upon what may or may not happen.
Remember, the Enhanced Cancel For Any Reason Penalty Waiver allows you to cancel your Globus Travel Arrangements up to 24 hours (or the prior business day, whichever is farther out) before your scheduled departure for ANY REASON. For complete details of the Enhanced Cancel For Any Reason Penalty Waiver, see Plan Documents for full details.
5. What happens if my bags do not arrive at my destination when I do? What do I do?
The Travel Protection Plan covers all baggage delays of more than 24 hours during your Trip. You will be reimbursed up to $250 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be tracked for up to one full year, if requested.
6. If I require medical care while on my Trip, are my medical bills covered?
The Travel Protection Plus covers medical expenses resulting from an illness or injury during your Trip. You must receive initial Medical Treatment for the Accident or Sickness within 60 days after the date of the accident that caused the Injury or the sickness that caused the illness. All services, supplies or treatment must be received within the 60 days following the date of the accident or sickness. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The Travel Protection Plus includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details.
7. How do I file a claim?
To file a claim, call the Claims Administrator, Trip Mate, at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at
www.tripmate.com. See Plan Documents for full details.
8. Does the Student Discoveries Travel Protection Plus cover my frequent flyer miles?
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.
9. What happens if I lose my job and I must cancel my Trip.
If you have purchased the Optional Travel Arrangement Protection Benefits of Part A, the plan provides coverage for job termination provided: 1) your job loss is the result of your involuntary termination of employment or layoff; 2) was not under your control; and 3) you must have been continuously employed with the same employer for 1 year prior to the termination or layoff.
If you have a specific question about the Student Discoveries Travel Protection, please
contact Trip Mate.