Trip Mate Frequently Asked Questions

 

Frequently Asked Questions

 

Here are some Frequently Asked Questions about Travel Protection:

Please note that a final claim determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
 
Index
 
1. What happens if my flight is delayed or canceled?
 
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Global Consolidated Services USA, Inc. Travel Protection Plan?
 
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
 
4. What if bad weather is predicted where I plan to travel? Will the Global Consolidated Services USA, Inc. Travel Protection Plan cover me if I cancel my Trip?
 
5. What happens if my bags do not arrive at my destination when I do? What do I do?
 
6. If I require medical care while on my Trip, are my medical bills covered?
 
7. How do I file a claim?
 

Frequently Asked Questions and Answers for the Global Consolidated Services USA, Inc. Travel Protection Plan

 
1. What happens if my flight is delayed or canceled?
 
The Travel Protection Plan protects you in several ways. If your flight is delayed 3 hours or more, you can take a later flight and you will be reimbursed up to a maximum of $750 for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements. See Plan Documents for full details. 

You will also be reimbursed up to $150 per day to a maximum of $750 for any additional accommodation and travel expenses if you incur a delay of 8 hours or more for a covered reason during your Trip. See Plan Documents for full details. 
 
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2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Global Consolidated Services USA, Inc. Travel Protection Plan?
 
A Pre-Existing Condition means: an illness, disease, or other condition during the 60 day period immediately prior to the date Your coverage is effective for which You or Your Traveling Companion, Business Partner or Family Member scheduled or booked to travel with You: 1) received or received a recommendation for a test, examination, or medical treatment for a condition which first manifested itself, worsened or became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment; or 2) took or received a prescription for drugs or medicine. Exception: Item #2 shown above does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60 day period before coverage is effective under this Plan. 

IMPORTANT! - The Pre-Existing Condition Exclusion is waived if payment for this plan is received by Global Consolidated Services USA, Inc. within 2 days of Your initial deposit/payment for Your Trip, provided you insure the full cost of your trip and you are not disabled from travel at the time your plan payment is received.
 
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3. What can I do if I lose my passport or visa close to the departure date of my Trip?
 
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you.  Click here for a passport service agency.
 
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4. What if bad weather is predicted where I plan to travel? Will the Global Consolidated Services USA, Inc. Travel Protection Plan cover me if I cancel my Trip?
 
The payment of a Per Person Waiver Fee guarantees a full refund of all payments (including deposit), except the Waiver Fee itself, made to Global Consolidated Services USA, Inc. for travel arrangements in case of cancellation of your travel plans for any reason 72 hours prior to the day of departure. See Plan Documents for full details. 
 
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5. What happens if my bags do not arrive at my destination when I do? What do I do?
 
The Travel Protection Plan covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $100 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.
 
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6. If I require medical care while on my Trip, are my medical bills covered?
 
The Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details. 

The Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details. 
 
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7. How do I file a claim?
 
To file a Part A claim if cancellation occurs prior to departure, contact the Global Consolidated Services USA, Inc. See Plan Documents for full details. 

To file a Part B claim, call the Claims Administrator, Trip Mate at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com. See Plan Documents for full details. 
 
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If you have a specific question about the Global Consolidated Services USA, Inc. Travel Protection Plan, please contact Trip Mate.