Please note that a final claims determination
is made based upon the policy provisions, and the written documentation
we receive with your claim submission.
Frequently Asked Questions
1. What happens
if my flight is delayed or canceled?
The Visit Canada Travel Protection Plan protects you in several ways. If your flight is delayed 3 hours or more,
you can take a later flight and you will be reimbursed up to a maximum
of $500 for your Additional Transportation Cost to join your Trip and for the
cost of any unused land or water Travel Arrangements.
Click
here for complete details of this benefit.
You will also be reimbursed up to $100 per day to
a maximum of $500 for any additional accommodation and travel
expense if you incur a delay of 12 hours or more for a covered
reason during your Trip.
Click
here for complete details of this benefit.2. What are Pre-Existing
Conditions and can a Pre-Existing Condition be covered by the Visit Canada Travel Protection Plan?
Medical conditions for which there is
treatment; or a recommendation for treatment, diagnostic test or exam;
or for which drugs or medicine are prescribed during the 60 day period
prior to your effective date are Pre-Existing Conditions. The policy
excludes your Pre-Existing Conditions and those of a Traveling Companion
or a Family Member traveling with you.
Exception: Medical
conditions that are treated or controlled solely with medication and
remain treated or controlled without an adjustment or a change in medication
during the 60 day period prior to your effective date are not considered
to be Pre-Existing Conditions.
Click
here for complete details about Pre-Existing Conditions.
IMPORTANT! - The policy exclusion
for Pre-Existing Conditions will be waived if
the payment for this plan is received by Visit Canada within 30 days of your initial deposit/payment
for your Trip. 3. What
can I do if I lose my passport or visa close to the departure date
of my Trip?
Fortunately, passports and visas can
often be replaced in a very short period of time. Sometimes as
quickly as 24 hours. There are a number of passport service agencies
who can provide this expedited service for you.
Click
here for a passport service agency.
4. What if bad weather is predicted where I plan to travel? Will
the Visit Canada Travel Protection Plan cover me if I cancel
my Trip?
The Visit Canada Travel Protection Plan does
not provide coverage if you cancel your Trip based upon what may or may not
happen.
Remember, the Cancel For Any Reason Benefit does allow you to cancel your Trip two (2) days or more before Your Scheduled Trip Departure Date for any reason.
Click here for complete details of this benefit. 5. What happens
if my bags do not arrive at my destination when I do? What do I do?
The Visit Canada Travel Protection Plan covers all baggage delays of
more than 24 hours during your Trip. You will be reimbursed up to $100
for personal articles you buy (such as toiletries, a change of clothing,
etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be
tracked for up to one full year, if requested.
6. If I require
medical care while on my Trip, are my medical bills covered?
The Visit Canada Travel Protection Plan covers medical expenses resulting
from an illness or injury during your Trip. If you must be medically
evacuated to another facility or home, these costs are covered as well.
Click
here for complete details of this coverage.
The Visit Canada Travel Protection Plan includes
a 24-hour worldwide assistance service to help you with medical or
legal emergencies during your Trip.
Click
here for complete details of this service.7. How do I file
a claim?
To file a claim, call the Claims Administrator,
Trip Mate, at 1-800-888-7292., Their Customer Service Representatives
will assist you with your claim and mail you the appropriate claim
form(s). Claims may also be reported online
and claim forms downloaded at www.tripmate.com.
Click here for
complete details of this service. 8. Does the
Visit Canada Travel Protection Plan cover my frequent flyer miles?
Frequent flyer miles are not covered
if you must cancel or interrupt your Trip. If you cancel your Trip
for a covered reason, you will only be reimbursed the money actually
paid for the Trip.
9. Does
the Visit Canada Travel Protection Plan cover me if I want to cancel my Trip due to a Terrorist Incident?
The Visit Canada Travel Protection Plan does
provide a benefit if you must cancel or interrupt your Trip due
to a Terrorist Incident in your departure city or in a city
which is a scheduled destination for your Trip. To be covered, the
Terrorist Incident must occur within 30 days of the Scheduled Departure
Date
for your Trip (if your Travel Supplier offers a substitute itinerary, benefits do not apply).
Click
here for complete details of this benefit.10. Am I covered if the airline I have booked with ceases operations or becomes Financially Insolvent?
The Visit Canada Travel Protection Plan covers Trip Cancellation
or Trip Interruption due to Bankruptcy or Default (each as defined in the
policy) of an airline provided:
1) the Financial Insolvency is not of the tour operator or travel agency from whom you directly purchased or
paid for your Trip; 2) the Financial Insolvency occurs more than 14 days following your effective date for the Trip Cancellation Benefits;
and 3) your premium is received within 30 days of the initial deposit/payment for your Trip.
11. What happens if I lose my job and I must cancel my Trip?
The Visit Canada Travel Protection Plan provides coverage for job termination provided: 1) your job loss is the result of your involuntary termination of employment or layoff; 2) was not under your control; and 3) you must have been continuously employed with the same employer for 1 year prior to the termination or layoff.
If you have a specific question about
the Visit Canada Travel Protection Plan, please
contact
Trip Mate.
The information contained on these
web pages is a representation of the Travel Protection Plan information
as of March 01, 2012.
Legal Notice & Disclaimer
Statement click here.
Copyright © 2012 Trip Mate, Inc. (In CA,
dba Trip Mate Insurance Agency) All Rights Reserved.