Trip Mate Plan Documents

Plan Number: OR426C

Travel protection plans are designed to protect your vacation investment, your belongings and most importantly, you!  Before you purchase any of the plans we offer, please review the plan information that applies to your purchase. As of March 1, 2021, please be advised that the carrier for the Collette Travel Protection Plan has changed. Trip Cancellation benefits remain the same and are provided by Collette, the Post Departure coverage and benefits are now administered by TuGo and underwritten by Industrial Alliance.

You may view and download the Plan Documents currently available by entering your Province in which you reside below.

If you purchased the plan prior to March 1, 2021, Select your Province below.

If you wish to purchase a plan on or after March 1, 2021, please contact your Travel Supplier.

If you purchased a plan on or after March 1, 2021, your policy will be emailed to you directly from TuGo prior to your departure. Once you receive your policy you will also receive a unique policy number. Please call TuGo at 1-855-929-8846 or email info@tugo.com for more information about the plan or contact your Travel Supplier.

For Canadian Citizens or Residents Only*

*Notice to Quebec Residents

This plan is not available for residents of Quebec. If it is determined that a person is not eligible for coverage as detailed above, any claim for benefits will be denied and premium will be refunded.

Notice to Quebec Residents

This plan is not available for residents of Quebec.

If it is determined that a person is not eligible for coverage as detailed above, any claim for benefits will be denied and premium will be refunded.


You will need Adobe Acrobat Reader 8.0 or later to view/print this document.

Click Here to download the latest version of adobe reader

Contact our Customer Service team at 1-888-584-6171 if you wish to receive a copy of your Plan Documents and Purchase Confirmation via United States Mail.