For cancellations occurring 24 hours or more prior to your scheduled departure, call your travel agent and call Palace Resorts at 1-800-346-8225 Immediately to notify them of your cancellation.
For all post-departure travel insurance claims contact Trip Mate, Inc. see below for details.
Present all claims to the Program Administrator:
Travelex Claims Administration
Trip Mate Inc., Claims Administrator*
9225 Ward Parkway, Suite 200
Kansas City, Missouri 64114
Tel: 1-800-888-7292
Plan Number: 367P
Claims may also be reported/completed online at:
www.travelexinsurance.com
*In CA & UT, dba Trip Mate Insurance Agency
