Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection Plans:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
1. What happens if my flight is delayed or canceled?
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
4. What happens if my bags do not arrive at my destination when I do? What do I do?
5. If I require medical care while on my Trip, are my medical bills covered?
7. Do the Classic Vacations Travel Smart™ Plans cover my frequent flyer miles?
1. What happens if my flight is delayed or canceled?
The Classic Vacations Travel Smart™ Plans protect you in several ways. If your flight is delayed 3 hours or more, you can take a later flight and you will be reimbursed up to a maximum of $500 for your airfare paid to join your Trip and for the cost of any unused Land/Sea Arrangements. See Plan Documents for full details.
You will also be reimbursed up to $150 per day to a maximum of $1,000 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. See Plan Documents for full details.
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Classic Vacations Travel Smart™ Plans?
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or a Family Member traveling with you. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. See Plan Documents for full details.
IMPORTANT! - The policy exclusion for Pre-Existing Conditions will be waived if the payment for this plan is received by Classic Vacations within 24 hours of your initial deposit/payment for your Trip.
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
4. What happens if my bags do not arrive at my destination when I do? What do I do?
The Classic Vacations Travel Smart™ Plans cover all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $500 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be tracked for up to one full year, if requested.
5. If I require medical care while on my Trip, are my medical bills covered?
The Classic Vacations Travel Smart™ Plans cover medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The Classic Vacations Travel Smart™ Plans include a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details.
6. How do I file a claim?
Please contact the Classic Vacations 24/7 customer service department (1-800-243-6499) if you must change or cancel your trip or for all other itinerary changes during travel.
To file a claim – Part B - call the Claims Administrator, Trip Mate at 1-844-207-1929. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com. See policy/certificate for full details.
7. Do the Classic Vacations Travel Smart™ Plans cover my frequent flyer miles?
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.
8. Do the Classic Vacations Travel Smart™ Plans cover me if I want to cancel my Trip due to a Terrorist Incident?
The Classic Vacations Travel Smart™ Plans provide a benefit if you must cancel or interrupt your Trip due to a politically motivated Terrorist Attack which occurs within the territorial limits of the City listed on Your itinerary. To be covered, the Terrorist Incident must occur within 30 days of your departure. See Plan Documents for full details.
If you have a specific question about the Classic Vacations Travel Smart™ Plans, please contact Trip Mate.