Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection Plans:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
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2. If I require medical care while on my Trip, are my medical bills covered?
1. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the People to People Travel Protection Plan?
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or a Family Member traveling with you. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. See Plan Documents for full details.
IMPORTANT! – The Pre-Existing Medical Condition Exclusion is waived, provided: 1) Your payment for this plan is received by People to People within 30 days of the date Your initial deposit/payment for Your Trip is received; 2) the booking for the Trip is Your first and only booking for this travel period and destination; and 3) You are not disabled from travel at the time You make Your payment for this plan.
2. If I require medical care while on my Trip, are my medical bills covered?
The People to People Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The People to People Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details.
3. How do I file a claim?
To file a claim, call the Claims Administrator, Trip Mate, at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com. See Plan Documents for full details.
If you have a specific question about the People to People Travel Protection Plan, please contact Trip Mate.