This is a brief description of the plan available for all travel protection plan sales on or after March 01, 2016.
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
The Travel Protection Plan protects you in several ways. If your flight is delayed 3 hours or more, you can take a later flight and you will be reimbursed up to a maximum of $750 for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements. See Plan Documents for full details.
You will also be reimbursed up to $250 per day to a maximum of $750 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. See Plan Documents for full details.
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
The Travel Protection Plan does not provide coverage if you cancel your Trip based upon what may or may not happen.
Remember, when you purchase the Travel Protection Plan by or before the final payment due date for your Trip, you also qualify for the Cancellation Penalty Waiver that allows you to cancel your Tenon Tours Travel Arrangements up to 7 business days before your scheduled departure for ANY REASON. For complete details of the Tenon Tours Cancellation Penalty Waiver, see Plan Documents for full details.
The Travel Protection Plan covers all baggage delays of more than 24 hours during your Trip. You will be reimbursed up to $300 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be tracked for up to one full year, if requested.
The Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details.
To file a claim, call the Program Administrator, Trip Mate, at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com. See Plan Documents for full details.
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.
The Travel Protection Plan provides coverage for job termination provided: 1) your job loss is the result of your involuntary termination of employment or layoff; 2) was not under your control; and 3) you must have been continuously employed with the same employer for 1 year prior to the termination or layoff.
If you have a specific question about the Travel Protection Plan, please contact Trip Mate.