Trip Mate Frequently Asked Questions

 

Frequently Asked Questions

Here are some Frequently Asked Questions about Travel Protection:

 

Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.

Index

1. If I require medical evacuation while on my Trip, are my expenses covered?
 
 
2.How do I file a claim?
 

Frequently Asked Questions

 

1. If I require medical evacuation while on my Trip, are my expenses covered?

If you must be medically evacuated to another facility or home, these costs are covered as well.  See Plan Documents for full details.

The ITA Group, Inc. Travel Protection Plan also includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip.  See Plan Documents for full details.
 
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2. How do I file a claim?
 
To file a claim, call the Claims Administrator, Trip Mate, at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com.  See policy/certificate for full details.
 
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If you have a specific question about the ITA Group, Inc. Travel Protection Plan, please contact Trip Mate.