Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection:
Please note that a final claim determination is made based upon the plan provisions and the written documentation we receive with your claim submission.
Frequently Asked Questions
1. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
2. If I require medical care while on my Trip, are my medical expenses covered?
The Travel Protection Plan can cover medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip.
3. How do I file a claim?
Go to travelclaimsonline.com to file a claim. You will need the following items to file your claim(s):
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Your Plan Number which is found in the Plan Documents;
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The departure and return dates of your scheduled trip;
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The travel agency and/or travel supplier name;
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Depending on the type of claim(s) you are reporting, additional documentation may be required.
If you have a specific question about the Mountain Travel Sobek Travel Protection Plan, please contact Trip Mate.
These Frequently Asked Questions only provide a general summary. Please refer to the actual Plan Document for the specific terms and conditions of the specific Plan issued to you as eligibility for coverage varies based upon the specific Plan terms, conditions and limitations, and may vary by state or may not be available in all states.
