Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection Plans:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
1. What happens if my flight is delayed or canceled?
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
5. What happens if my bags do not arrive at my destination when I do? What do I do?
6. If I require medical care while on my Trip, are my medical bills covered?
8. Does the Odysseys Unlimited Travel Protection Plan cover my frequent flyer miles?
1. What happens if my flight is delayed or canceled?
You will be reimbursed up to $150 per day to a maximum of $750 for any prepaid, unused, non-refundable land and water accommodations and any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. See Plan Documents for full details.
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Odysseys Unlimited Travel Protection Plan?
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. See Plan Documents for full details.
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
4. What if bad weather is predicted where I plan to travel? Will the Odysseys Unlimited Travel Protection Plan cover me if I cancel my Trip?
The Odysseys Unlimited Travel Protection Plan does not provide coverage if you cancel your Trip based upon what may or may not happen.
5. What happens if my bags do not arrive at my destination when I do? What do I do?
The Odysseys Unlimited Travel Protection Plan covers all baggage delays of more than 24 hours during your Trip. You will be reimbursed up to $100 to a maximum of $300 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be tracked for up to one full year, if requested.
6. If I require medical care while on my Trip, are my medical bills covered?
The Odysseys Unlimited Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The Odysseys Unlimited Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details.
7. How do I file a claim?
To file a claim, call the Claims Administrator, Trip Mate, at 1-833-245-3934. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com. See Plan Documents for full details.
8. Does the Odysseys Unlimited Travel Protection Plan cover my frequent flyer miles?
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.
9. Does the Odysseys Unlimited Travel Protection Plan cover me if I want to cancel my Trip due to a Terrorist Incident?
The Odysseys Unlimited Travel Protection Plan does provide a benefit if you must cancel or interrupt your Trip due to a Terrorist Incident in your departure city or in a city which is a scheduled destination for your Trip. To be covered, the Terrorist Incident must occur within 30 days of the Scheduled Departure Date for your Trip (if your Travel Supplier offers a substitute itinerary, benefits do not apply). See Plan Documents for full details.
If you have a specific question about the Odysseys Unlimited Travel Protection Plan, please contact Trip Mate.