Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
Index
1. What happens if my flight is delayed or canceled?
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
5. What happens if my bags do not arrive at my destination when I do? What do I do?
6. If I require medical care while on my Trip, are my medical bills covered?
8. Does the CheapCaribbean.com Travel Protection Plan cover my frequent flyer miles?
Frequently Asked Questions
1. What happens if my flight is delayed or canceled?
The Travel Protection Plan protects you in several ways. If your flight is delayed 6 hours or more, you can take a later flight and you will be reimbursed up to a maximum of $500 for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements. See Plan Documents for full details.
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the CheapCaribbean.com Travel Protection Plan?
"Pre-Existing Condition" means an illness, disease, or other condition during the sixty (60) day period immediately prior to the Effective Date for which You, a Traveling Companion, a Family Member booked to travel with You: 1) exhibited symptoms that would have caused one to seek care or treatment; or 2) received or received a recommendation for a test, examination, or medical treatment; or 3) took or received a prescription for drugs or medicine.
Exception: Item (3) of this definition does not apply to a condition that is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the sixty (60) day period before the Effective Date.
IMPORTANT! - The Pre-Existing Condition Exclusion will be waived if You (a) enroll in this Certificate within 14 days of the initial Trip deposit; and (b) are medically able to travel at the time the premium is paid.
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
4. What if bad weather is predicted where I plan to travel? Will the CheapCaribbean.com Travel Protection Plan cover me if I cancel my Trip?
The CheapCaribbean.com Cancel For Any Reason Waiver allows you to cancel for ANY reason prior to departure and receive a refund of 50% of your total trip cost less the cost of the Travel Protection plan. This feature even reimburses normally non-refundable airfares and the refund is always made in the original form of payment. Non-refundable hotel rates are not included.
The protection provided by Part A is not transferable or refundable.
5. What happens if my bags do not arrive at my destination when I do? What do I do?
The Travel Protection Plan covers You for the expense of necessary personal effects, up to the Maximum Benefit shown on the Confirmation of Coverage, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 8 hours, while on a Trip, except for travel to final destination or place of residence. You will be reimbursed up to $300 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be tracked for up to one full year, if requested.
6. If I require medical care while on my Trip, are my medical bills covered?
The CheapCaribbean.com Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The CheapCaribbean.com Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details.
To file a claim, call the Claims Administrator, Trip Mate at 1-833-791-2989. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com. See Plan Documents for full details.
8. Does the CheapCaribbean.com Travel Protection Plan cover my frequent flyer miles?
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.
9. Does the CheapCaribbean.com Travel Protection Plan cover me if I want to cancel my Trip due to a Terrorist Incident?
The Travel Protection Plan does provide a benefit if you must cancel or interrupt your Trip due to a Terrorist Incident in your departure city or in a city which is a scheduled destination for your Trip. To be covered, the Terrorist Incident must occur within 30 days of the Scheduled Departure Date for your Trip (if your Travel Supplier offers a substitute itinerary, benefits do not apply). See Plan Documents for full details.
If you have a specific question about the CheapCaribbean.com Travel Protection Plan, please contact Trip Mate.