Trip Mate Contact

Contact Us

Where to Present Part A Claims

Collette Vacations
ATTN: Guest Relations

40 Queen Street South
Mississauga, Ontario
Canada L5M 1K3

Tel: (905) 629-0120 Fax: (905) 624-2420

Tel: (888) 243-5549 Toll Free North America

If cancellation occurs prior to departure, contact the Collette Vacations Reservations Department.

When a client cancels prior to departure any due refunds are processed through the booking agent. Agent commissions are not protected if cancellation occurs prior to departure.

Where to Present Part B Claims

Northbridge Claims Administration
c/o Active Care Management

P.O. Box 481126
Kansas City, Missouri 64148-1126
Tel: 1-888-421-5378
Plan Number: CN426C

Claims may also be reported/completed online at: