This is a brief description of the plan available for all travel insurance sales for Trips departing on or after February 01, 2014.
Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection Plans:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
Frequently Asked Questions
1. What happens if my flight is delayed or canceled?
The Collette Vacations Cancellation Waiver & Insurance Plan protects you in several ways. If your flight is delayed 3 hours or more, you can take a later flight and you will be reimbursed up to a maximum of $1,000 for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements. See policy/certificate for full details
You will also be reimbursed up to $150 per day to a maximum of $1,500 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. See policy/certificate for full details
2. What are Pre-Existing Conditions?
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 180 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or a Family Member traveling with you. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 180 day period prior to your effective date are not considered to be Pre-Existing Conditions. See policy/certificate for full details
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
4. What if bad weather is predicted where I plan to travel? Will the Collette Vacations Cancellation Waiver & Insurance Plan cover me if I cancel my Trip?
The payment of a Per Person Waiver Fee guarantees a full refund of all payments (including deposit), except the Waiver Fee itself, made to Collette Vacations for travel arrangements in case of cancellation of your travel plans for any reason prior to departure. See policy/certificate for full details
5. What happens if my bags do not arrive at my destination when I do? What do I do?
The Collette Vacations Cancellation Waiver & Insurance Plan covers all baggage delays of more than 24 hours during your Trip. You will be reimbursed up to $150 per day to a maximum of $750 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be tracked for up to one full year, if requested.
6. If I require medical care while on my Trip, are my medical bills covered?
The Collette Vacations Cancellation Waiver & Insurance Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See policy/certificate for full details
The Collette Vacations Cancellation Waiver & Insurance Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See policy/certificate for full details
7. How do I file a claim?
To request a refund under the Pre-Departure Cancellation Fee & Unused Services Waiver Benefit (Part A), contact Collette Vacations
. See policy/certificate for full details
To file a Part B claim, call the Claims Administrator, Northbridge Claims Administration c/o Active Care Management
at 1-888-421-5378, their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). See policy/certificate for full details
Claims may also be reported online and claim forms downloaded at www.tripmate.com
8. Does the Collette Vacations Cancellation Waiver & Insurance Plan cover my frequent flyer miles?
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.
If you have a specific question about the Collette Vacations Cancellation Waiver & Insurance Plan, please contact Northbridge Claims Administration c/o Active Care Management.