Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
“Pre-Existing Condition” means: an illness, disease, or other condition during the 60 day period immediately prior to the date Your coverage is effective for which You or Your Traveling Companion, Business Partner or Family Member scheduled or booked to travel with You: (1) received or received a recommendation for a test, examination, or medical treatment for a condition which first manifested itself, worsened or became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment; or (2) took or received a prescription for drugs or medicine. Exception: #2 shown above does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60 day period before coverage is effective under this Plan.
The Travel Protection Plan does not provide coverage if you cancel your Trip based upon what may or may not happen.
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you.
Click here for a passport service agency.
4. If I require medical care while on my Trip, are my medical bills covered?
The Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details.
5. If my Baggage is lost, stolen or damaged during my Trip, do I have to file a claim with my homeowner's policy first?
No, the Travel Protection Plan only requires that you report your loss to a responsible party such as a hotel manager, tour guide, transportation official or local police and obtain a written report of your loss and the disposition of your claim with a responsible party.
See Plan Documents for full details.
6. How do I file a claim?
To file a claim, call the Claims Administrator, Trip Mate, at 1-844-777-6859. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com. See Plan Documents for full details.
If you have a specific question about the Travel Protection Plan, please
contact Trip Mate.