Frequently Asked Questions

Here are some Frequently Asked Questions about Travel Protection:

Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.

Index

1. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Fareportal, Inc. Travel Protection Plan?

2. What can I do if I lose my passport or visa close to the departure date of my Trip?

3. If I require medical care while on my Trip, are my medical bills covered?

4. If my Baggage is lost, stolen or damaged during my Trip, do I have to file a claim with my homeowner's policy first?

5. How do I file a claim?

Frequently Asked Questions

1. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Fareportal, Inc. Travel Protection Plan?

Medical conditions for which there is treatment; or recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or a Family Member traveling with you.

Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. See Plan Documents for full details.

IMPORTANT! - The Pre-Existing Condition Exclusion is waived if the payment for this plan is received by Fareportal, Inc. within 3 days of your initial payment/deposit for your Trip, provided you are not disabled from travel at the time your plan payment is received.

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2. What can I do if I lose my passport or visa close to the departure date of my Trip?

Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.

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3. If I require medical care while on my Trip, are my medical bills covered?

The Travel Protection Plan can cover medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.

The Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip.

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4. If my Baggage is lost, stolen or damaged during my Trip, do I have to file a claim with my homeowner's policy first?

No, the Travel Protection Plan only requires that you report your loss to a responsible party such as a hotel manager, tour guide, transportation official or local police and obtain a written report of your loss and the disposition of your claim with a responsible party. See Plan Documents for full details.

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5. How do I file a claim?

Go to travelclaimsonline.com to file a claim. You will need the following items to file your claim(s):

Your Plan Number which is found in the Plan Documents;
The departure and return dates of your scheduled trip;
The travel agency and/or travel supplier name;
Depending on the type of claim(s) you are reporting, additional documentation may be required.

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If you have a specific question about the Fareportal, Inc. Travel Protection Plan, please contact Trip Mate.

These Frequently Asked Questions only provide a general summary. Please refer to the actual Plan Document for the specific terms and conditions of the specific Plan issued to you as eligibility for coverage varies based upon the specific Plan terms, conditions and limitations, and may vary by state or may not be available in all states.