Frequently Asked Questions

Here are some Frequently Asked Questions about Travel Protection:

Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.

Index

1. If I require medical evacuation while on my Trip, are my expenses covered?

2.How do I file a claim?

Frequently Asked Questions

1. If I require medical evacuation while on my Trip, are my expenses covered?

If you must be medically evacuated to another facility or home, these costs are covered. See Plan Documents for full details.

The ITA Group, Inc. Travel Protection Plan also includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip.

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2. How do I file a claim?

Go to travelclaimsonline.com to file a claim. You will need the following items to file your claim(s):

Your Plan Number which is found in the Plan Documents;
The departure and return dates of your scheduled trip;
The travel agency and/or travel supplier name;
Depending on the type of claim(s) you are reporting, additional documentation may be required.

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If you have a specific question about the ITA Group, Inc. Travel Protection Plan, please contact Trip Mate.

These Frequently Asked Questions only provide a general summary. Please refer to the actual Plan Document for the specific terms and conditions of the specific Plan issued to you as eligibility for coverage varies based upon the specific Plan terms, conditions and limitations, and may vary by state or may not be available in all states.