Trip Mate Frequently Asked Questions


Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Insurance Plans:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
Index
1. What happens if my flight is delayed or cancelled?
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Goway Travel, Ltd. Travel Insurance Plan?
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
4. What if bad weather is predicted where I plan to travel? Will the Goway Travel, Ltd. Travel Insurance Plan cover me if I cancel my Trip?
5. What happens if my bags do not arrive at my destination when I do? What do I do?
6. How do I file a claim?
7.Does the Goway Travel, Ltd. Travel Insurance Plan cover my frequent flyer miles?
8.What happens if I lose my job and I must cancel my Trip?
Frequently Asked Questions
1. What happensif my flight is delayed or cancelled?
You will be reimbursed up to $100 per day toa maximum of $500 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. Clickhere for complete details of this benefit.
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2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Goway Travel, Ltd. Travel Insurance Plan?
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Travelling Companion or a Family Member travelling with you. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. Click here for complete details about Pre-Existing Conditions.

IMPORTANT! - The policy exclusionfor Pre-Existing Conditions will be waived if the payment for this plan is received by Goway Travel, Ltd., within 7 days of your initial deposit/payment for your Trip.
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3. What can I do if I lose my passport or visa close to the departure dateof my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time.  Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Clickhere for a passport service agency.
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4. What if bad weather is predicted where I plan to travel? Will the Goway Travel, Ltd. Travel Insurance Plan cover me if I cancelmy Trip?
The Goway Travel, Ltd. Travel Insurance Plan does not provide coverage if you cancel your Trip based upon what may or may not happen.
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5. What happensif my bags do not arrive at my destination when I do? What do I do?
The Goway Travel, Ltd. Travel Insurance Plan covers all baggage delays of more than 24 hours during your Trip. You will be reimbursed up to $100 for personal articles you buy (such as toiletries, a change of clothing, etc.).  Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.
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6. How do I filea claim?
To file a claim, call the Claims Administrator, TIC Travel Insurance Coordinators Ltd., at 1-888-421-5378. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported onlineand claim forms downloaded at www.tripmate.com. Click here forcomplete details of this service.
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7. Does theGoway Travel, Ltd. Travel Insurance Plan cover my frequent flyer miles?
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actuallypaid for the Trip.
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8. What happens if I lose my job and I must cancel my Trip?
The Goway Travel, Ltd. Travel Insurance Plan provides coverage for job termination provided: 1) your job loss is the result of your involuntary termination of employment or layoff; 2) was not under your control; and 3) you must have been continuously employed with the same employer for 1 year prior to the termination or layoff.
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If you have a specific question about the Goway Travel, Ltd. Travel Insurance Plan, please contactTIC Travel Insurance Coordinators Ltd.