Frequently Asked Questions
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
Frequently Asked Questions
1. What happens if my flight is delayed or canceled?
The Travel Protection Plan protects you in several ways. If your flight is delayed 3 hours or more, you can take a later flight and you will be reimbursed up to a maximum of $500 for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements. See Plan Documents for full details.
You will also be reimbursed up to $100 per day to a maximum of $500 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. See Plan Documents for full details.
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Delta Vacations Travel Protection Plan?
A Pre-Existing Condition means:an illness, disease, or other condition during the 60 day period immediately prior to the date Your coverage is effective for which You or Your Traveling Companion, Business Partner or Family Member scheduled or booked to travel with You: 1) received or received a recommendation for a test, examination, or medical treatment for a condition which first manifested itself, worsened or became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment; or 2) took or received a prescription for drugs or medicine. Exception: Item #2 shown above does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60 day period before coverage is effective under this Plan.
IMPORTANT! - The Pre-Existing Condition exclusion is waived if payment for this plan is received by Delta Vacations within 7 days of the initial deposit/payment for Your Trip, provided you are not disabled from travel at the time your plan payment is received.
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
4. What if bad weather is predicted where I plan to travel? Will the Delta Vacations Cancellation Waiver Program waive my penalty if I cancel my Trip?
When you purchase the Travel Protection Plan you also receive the Delta Vacations Pre-Departure Cancellation Penalty Waiver that allows you to cancel your Delta Vacations travel arrangements up your scheduled departure for ANY REASON. With this Delta Vacations Cancellation Penalty Waiver, your cancellation penalty will be refunded in the ORIGINAL FORM OF PAYMENT. For complete details of the Delta Vacations Pre-Departure Cancellation Penalty Waiver, see Plan Documents.
5. What happens if my bags do not arrive at my destination when I do? What do I do?
The Travel Protection Plan covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $250 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be tracked for up to one full year, if requested.
6. If I require medical care while on my Trip, are my medical bills covered?
The Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details.
7. How do I file a claim?
To cancel your reservation or to request our “Lowest Price Guarantee” under the Part A Travel Protection Plan contact your travel agent or Delta Vacations at 1-800-800-1504. To file a Part B claim, call the Claims Administrator, Trip Mate, at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com. See Plan Documents for full details.
If you have a specific question about the Delta Vacations Travel Protection Plan, please contact Trip Mate.