Trip Mate faq-old


This is a brief description of the plan available for all travel protection plan sales prior to November 1, 2009.
Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection Plans:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
Index
1. What happens if my flight is delayed or canceled?
2. What if bad weather is predicted where I plan to travel or my Trip destination is affected by a natural disaster? Will the Lindblad Expeditions Travel Protection "Plus" Program cover me if I cancel my Trip?
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
4. What happens if my bags do not arrive at my destination when I do? What do I do?
5. If I require medical care while on my Trip, are my medical bills covered?
6. How do I file a claim?
7.Does the Lindblad Expeditions Travel Protection "Plus" Program cover my frequent flyer miles?
Frequently Asked Questions
1. What happensif my flight is delayed or canceled?
The Lindblad Expeditions Travel Protection "Plus" Program protects you in several ways. If your flight is canceled due to inclement weather or an organized labor strike (provided the strike occurs after you pay your premium) you can:
  1. take a later flight, and you will be reimbursed up to your original Trip cost for the Additional Transportation Expenses (less any refunds paid or payable for your original tickets) to join your Trip (not to exceed the cost of one-way economy airfare, or first class if your original tickets were first class) and for the cost of any unused land or water Travel Arrangements;  Click here for complete details of this benefit.  and/or
  2. you will be reimbursed up to $150 per day to a maximum of $750 for additional accommodation and travel expense if your Trip is delayed for 12 hours or more for a covered reason. Click here for complete details of this benefit.
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2. What if bad weather is predicted where I plan to travel or my Trip destination is affected by a natural disaster? Willthe Lindblad Expeditions Travel Protection "Plus" Program cover me if I cancel my Trip?
If, prior to departure or while on your Trip, your flight is canceled due to bad weather (including hurricanes or other natural disasters) and the airline cancels your arrangements, you will becovered.

Remember, The Lindblad Expeditions Pre-Departure Cancellation Waiver Benefit does allow you to cancel your Expedition Arrangements up to 72 hours before your Scheduled Departure Date for any reason . Click here for complete details of this benefit.
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3. What can I do if I lose my passport or visa close to the departure dateof my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time.  Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Clickhere for a passport service agency.
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4. What happensif my bags do not arrive at my destination when I do? What do I do?
The Lindblad Expeditions Travel Protection "Plus" Program covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $250 for personal articles you buy (such as toiletries, a change of clothing, etc.).  Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage willbe tracked for up to one full year, if requested.
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5. If I requiremedical care while on my Trip, are my medical bills covered?
The Lindblad Expeditions Travel Protection "Plus" Program covers medical expenses resulting from an illness or injury during your Trip. We even cover medical expenses for up to 1 year after your injury or illness. If you must be medically evacuated to another facility or home, these costs are covered as well. Click here for complete details of this coverage.

The Lindblad Expeditions Travel Protection "Plus" Program includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. Clickhere for complete details of this service.
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6. How do I filea claim?
To file a claim, call the Claims Administrator, Trip Mate, at 1-800-888-7292, their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported onlineand claim forms downloaded at www.tripmate.com. Click here for complete details of this service.
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7. Does theLindblad Expeditions Travel Protection "Plus" Program cover my frequent flyer miles?
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actuallypaid for the Trip.
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If you have a specific question about the Lindblad Expeditions Travel Protection "Plus" Program, please contactTrip Mate.