Trip Mate Frequently Asked Questions

This is a brief description of the plan available for all Travel Protection Plan sales on or after March 01, 2012.

 

Frequently Asked Questions

Here are some Frequently Asked Questions about Travel Protection Plans:

 

Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
 
Index
 
1. What happens if my flight is delayed or canceled?
 
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Mayflower Tours Travel Protection Plan?
 
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
 
4. What happens if my bags do not arrive at my destination when I do?What do I do?
 
5. If I require medical care while on my Trip, are my medical billscovered?
 
6.How do I file a claim?
 

Frequently Asked Questions

 

1. What happens if my flight is delayed or canceled?
 
You will be reimbursed up to $100 per day to a maximum of $500 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip.  See Plan Documents for full details. 
 
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2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Mayflower Tours Travel Protection Plan?
 
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or a Family Member traveling with you. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. See Plan Documents for full details. 

IMPORTANT! - The policy exclusionfor Pre-Existing Conditions will be waived if the payment for this plan is received by Mayflower Tours with your initial deposit/payment for your Trip.
 
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3. What can I do if I lose my passport or visa close to the departure date of my Trip?
 
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Click here for a passport service agency.
 
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4. What happens if my bags do not arrive at my destination when I do? What do I do?
 
The Mayflower Tours Travel Protection Plan covers all baggage delays of more than 24 hours during your Trip. You will be reimbursed $100 per day to a maximum of $500 for personal articles you buy (such as toiletries, a change of clothing, etc.).  Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.
 
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5. If I require medical care while on my Trip, are my medical bills covered?
 
The Mayflower Tours Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well.  See Plan Documents for full details. 

The Mayflower Tours Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip.  See Plan Documents for full details. 
 
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6. How do I file a claim?
 
To request a refund under the Pre-Departure Cancellation Fee & Unused Services Waiver Benefit (Part A), contact Mayflower Tours. See Plan Documents for full details. To file a Part B claim, call the Claims Administrator, Trip Mate at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). See Plan Documents for full details.  Claims may also be reported online and claim forms downloaded at www.tripmate.com.
 
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If you have a specific question about the Mayflower Tours Travel Protection Plan, please contact Trip Mate.