Frequently Asked Questions

 

 

 

 

 

 

 

 

 

 

 

 

The Educational Travel Adventures Travel Protection Plan protects you in several ways. If your flight is delayed 3 hours or more, you can take a later flight and you will be reimbursed up to a maximum of $1,000 for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements. See Plan Documents for full details. 

You will also be reimbursed up to $150 per day to a maximum of $750 for any additional accommodation and travel expense if you incur a delay of 6 hours or more for a covered reason during your Trip. See Plan Documents for full details.

 

 

 

Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or a Family Member traveling with you.

Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. See Plan Documents for full details. 

IMPORTANT! - The policy exclusion for Pre-Existing Conditions will be waived if this plan is purchased at or before the final payment due date for your Trip.

 

 

Fortunately, passports and visas can often be replaced in a very short period of time.  Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Click here for a passport service agency.

 

 

The Educational Travel Adventures Travel Protection Plan does not provide coverage if you cancel your Trip based upon what may or may not happen.

However, this plan does provide an Optional Cancel For Any Reason Benefit (If purchased) that allows you to cancel your Educational Travel Adventures Travel Arrangements up to two (2) days or more before your Scheduled Departure Date. See Plan Documents for full details. 

 

 

The Educational Travel Adventures Travel Protection Plan covers all baggage delays of more than 12 hours during your Trip. You will be reimbursed up to $250 for personal articles you buy (such as toiletries, a change of clothing, etc.).  Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.

 

 

The Educational Travel Adventures Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details. 

 

The Educational Travel Adventures Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip.  See Plan Documents for full details. 

 

 

To file a claim, call the Claims Administrator, Trip Mate, at 1-833-297-2255. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at http://www.travelclaimsonline.com.  See Plan Documents for full details.

 

Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.

 

The Educational Travel Adventures Travel Protection Plan does provide a benefit if you must cancel or interrupt your Trip due to a Terrorist Incident in your departure city or in a city which is a scheduled destination for your Trip (if purchased). To be covered, the Terrorist Incident must occur within 30 days of the Scheduled Departure Date for your Trip (if your Travel Supplier offers a substitute itinerary, benefits do not apply). See Plan Documents for full details. 

 

 

The Educational Travel Adventures Travel Protection Plan covers Trip Cancellation or Trip Interruption (if purchased) due to Bankruptcy or Default (each as defined in the policy) of an airline, cruise line, tour operator or travel supplier provided: 1) the Financial Insolvency is not of the tour operator or travel agency from whom you directly purchased or paid for your Trip; 2) the Financial Insolvency occurs more than 14 days following your effective date for the Trip Cancellation Benefits; and 3) the policy has been purchased at or before the final payment due date for the Trip and for the full cost of the Trip. See Plan Documents for full details. 

 

 

The Educational Travel Adventures Travel Protection Plan provides coverage for job termination provided: 1) your job loss is the result of your involuntary termination of employment or layoff; 2) was not under your control; and 3) you must have been continuously employed with the same employer for 1 year prior to the termination or layoff (if purchased).

 

If you have a specific question about the Educational Travel Adventures Travel Protection Plan, please contact Trip Mate.