Trip Mate About Us

About Us

Trip Mate is the partner that leading travel professionals turn to for high-quality travel protection products and services for the traveling public.

In addition to offering industry leading travel insurance plans, we provide administrative services for claims, product design and underwriting, while helping customers with our state-of-the-art claims handling.

Our unique product offerings help us provide travelers with the most complete coverage while they are away. We were the first company to make available provisions to waive the policy exclusion for pre-existing conditions throughout our entire product line and provide terrorism coverage without geographic or political restrictions on many of our policies.

All of our clients enjoy the benefits of:

Superior Products and Services

As a pioneer in the travel insurance market, Trip Mate has introduced many new products, coverage enhancements, and expanded services for travelers. Today, our travel protection plans are among the most extensive available through travel suppliers, travel agents and other travel professionals.

At the core of all of these services is our partnership with travel agents, tour operators and cruise lines and, most importantly, to each and every traveler covered by our plans. We are dedicated to providing each of these partners with the best products possible.

Skilled Professionals

Our dedicated and skilled claims personnel undergo extensive training and are committed to providing fast, fair and friendly service, while employing the highest ethical standards in the handling of claims. Customer service representatives understand the needs and concerns of travelers, are always respectful of the traveler’s situation, and are available around the clock to provide assistance. 

Industry and Community Commitment

We are dedicated to helping ensure that the travel experience enjoyed today and for future generations is enhanced through travel-related conservation and restoration. We back our commitment with strong support in both time and money to organizations such as Tourism Cares. As a Platinum Level corporate partner of Tourism Cares, we have participated in worldwide conservation projects and sponsorships. To learn more about Tourism Cares worldwide projects, click here.

We also support our commitment to the travel and insurance communities with memberships in organizations such as, The United States Tour Operators Association (U.S.T.O.A) and as a founding member of UStiA. The US Travel Insurance Association (UStiA) is a national membership association of insurance carriers, third-party administrators and allied businesses involved in the development, administration and marketing of travel insurance and assistance products and promotes fairness, integrity and a commitment to excellence in the travel insurance industry.

We sell insurance as authorized representatives of the insurance companies listed on our website. We are licensed in all states, as required by law.