Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
Index
Frequently Asked Questions
1. What happens if my flight is delayed or canceled?
The Travel Protection Plan helps protect you in several ways. If your flight is delayed due to adverse weather, you can take a later flight and you can be reimbursed up to $150% of your trip cost for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements. See Plan Documents for full details.
Under the Travel Delay benefit you can also be reimbursed up to $300 per day to a maximum of $1,500 for additional travel expenses such as, lodging, meals, and local transportation if you incur a delay of 12 hours or more for a covered reason during your Trip. See Plan Documents for full details.
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Viking Cruises Travel Protection Plan?
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or a Family Member traveling with you.
Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. See Plan Documents for full details.
IMPORTANT! - The Pre-Existing Condition Exclusion will be waived if the payment for this plan is received by Viking Cruises within 15 days of your initial deposit/payment for your Trip, provided you are not disabled from travel at the time your plan payment is received.
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
4. What if bad weather is predicted where I plan to travel? Will the Viking Cruises Travel Protection Plan cover me if I cancel my Trip?
The Viking Cruises Travel Protection Plan does not provide coverage if you cancel your Trip based on what may or may not happen.
However, Viking does offer a Cancel for Any Reason Waiver which is located in Part A of your plan documents and is in no way an insurance benefit, underwritten by Generali - U.S. Branch. This waiver allows you to cancel your Viking Cruises Travel Arrangements before the scheduled Trip departure, provided you purchased the plan within the limited time period in which it is offered to You by Viking Cruises. See Plan documents for full details.
5. What happens if my bags do not arrive at my destination when I do? What do I do?
The Travel Protection Plan covers all baggage delays of more than 24 hours during your Trip. You can be reimbursed up to $1,000 for personal articles you buy during your trip (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
This benefit also provides coverage for expenses incurred during your trip to locate and/or track your delayed Baggage, and have your delayed Baggage delivered to you.
6. If I require medical care while on my Trip, are my medical bills covered?
The Travel Protection plan includes a Medical and Dental benefit, which can cover medical expenses resulting from an illness or injury during your Trip. If you are required to be medically evacuated to the nearest suitable medical facility or your home, these costs can also be covered under the Emergency Assistance and Transportation benefit. See Plan Documents for full details.
The Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip.
7. How do I file a claim?
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Your Plan Number which is found in the Plan Documents;
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The departure and return dates of your scheduled trip;
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The travel agency and/or travel supplier name;
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Depending on the type of claim(s) you are reporting, additional documentation may be required.
8. Does the Viking Cruises Travel Protection Plan cover me if I want to cancel or interrupt my Trip due to a Terrorist Act?
The Travel Protection Plan does provide a benefit if you must cancel or interrupt your Trip due to a Terrorist Act in your departure city or in a city which is a scheduled destination for your Trip. To be covered, the city could not have experienced a Terrorist Act within 30 days prior to the effective date of your coverage (if your Travel Supplier offers a substitute itinerary, benefits do not apply). See Plan Documents for full details.
If you have a specific question about the Viking Cruises Travel Protection Plan, please contact Trip Mate.
These Frequently Asked Questions only provide a general summary. Please refer to the actual Plan Document for the specific terms and conditions of the specific Plan issued to you as eligibility for coverage varies based upon the specific Plan terms, conditions and limitations, and may vary by state or may not be available in all states.
