Trip Mate Contact Us

Contact Us

 
WHERE TO PRESENT A PRE-DEPARTURE CLAIM - PART A
 
For Cancellations occurring 24 hours or more prior to your scheduled departure, call your travel agent and call Vacation Express at 1-800-486-9777 / Ext. 3167 – Immediately to notify them of your cancellation.

For all post-departure travel insurance claims contact Trip Mate, Inc., see below for details.
 
WHERE TO PRESENT A POST-DEPARTURE CLAIM - PART B
 
Present all claims to the Program Administrator:
Trip Mate, Inc.*
9225 Ward Parkway, Suite 200
Kansas City, Missouri 64114
Tel: 1-800-888-7292

Plan Number: 365S
Claims may also be reported/completed online at:
www.tripmate.com
*In CA & UT, dba Trip Mate Insurance Agency