Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
Frequently Asked Questions
1. What happens if my flight is delayed or canceled?
The Vacation Express Passenger Protection Plan protects you in several ways. If your flight is delayed 3 hours or more, you can take a later flight and you will be reimbursed up to a maximum of $1,000 for your Additional Transportation Cost to join the Trip and for the cost of any unused land or water Travel Arrangements. See Plan Documents for full details.
You will also be reimbursed up to $150 per day to a maximum of $300 for any additional accommodation and travel expense if you incur a delay of 8 hours or more for a covered reason during your Trip. See Plan Documents for full details.
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Vacation Express Passenger Protection Plan?
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or a Family Member traveling with you. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. See Plan Documents for full details.
IMPORTANT! -The policy exclusion for Pre-Existing Conditions will be waived if the payment for this plan is received by Vacation Express within 14 days of the initial deposit/payment for your Trip.
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
4. What if bad weather is predicted where I plan to travel? Will the Vacation Express Passenger Protection Plan cover me if I cancel my Trip?
The Cancel For Any Reason Waiver does allow you to cancel your Trip up to 24 hours before Your Scheduled Trip Departure Date and time for any reason. See Plan Documents for full details.
5. What happens if my bags do not arrive at my destination when I do? What do I do?
The Vacation Express Passenger Protection Plan covers all baggage delays of more than 12 hours during your Trip. You will be reimbursed up to $300 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be tracked for up to one full year, if requested.
6. If I require medical care while on my Trip, are my medical bills covered?
The Vacation Express Passenger Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The Vacation Express Passenger Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details.
7. How do I file a claim?
To file a Pre-Departure claim - Part A - occurring 24 hours or more prior to your scheduled departure, call your travel agent and call Vacation Express at 1-800-346-8225 – Immediately
to notify them of your cancellation.
To file a Post-Departure claim - Part B - call the Claims Administrator, Trip Mate, at 1-800-888-7292, their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com
. See Plan Documents for full details.
8. Does the Vacation Express Passenger Protection Plan cover me if I want to interrupt my Trip due to a Terrorist Incident?
The Vacation Express Passenger Protection Plan does provide a benefit if you must interrupt your Trip due to a Terrorist Incident in your departure city or in a city which is a scheduled destination for your Trip. To be covered, the Terrorist Incident must occur within 30 days of the Scheduled Departure Date for your Trip (if your Travel Supplier offers a substitute itinerary, benefits do not apply). See Plan Documents for full details.
If you have a specific question about the Vacation Express Passenger Protection Plan, please contact Trip Mate.