Who Is Trip Mate

Trip Mate is the partner that leading travel professionals turn to for high-quality travel protection products and services for the traveling public.

In addition to offering industry leading travel protection plans, we provide complete program administrative services including product design, underwriting, and our state-of-the-art claims services.

Our unique product offerings help us provide travelers with the most complete coverage while they are away. We were the first company to make available provisions to waive the policy exclusion for pre-existing conditions throughout our entire product line and provide terrorism coverage without geographic or political restrictions on many of our policies.

Your Partner in Travel

In 2014, Trip Mate was acquired by Arthur J. Gallagher & Co. As a large and internationally renowned insurance organization, Gallagher empowers us with many new resources and capabilities.

Trip Mate’s mission can best be summed up by our corporate motto, Your Partner in Travel. Partnership, by it’s definition, expresses long-term commitment and relationship for the betterment of all.
The guiding principal of partnership of Trip Mate extends throughout our organization to tour operators, retail travel organizations, and cruise lines who look to us for quality products and services, and, most importantly, to each and every traveler covered by our plans.

We value our relationships with our many partners: the insurance carriers that we represent, the travel organizations who distribute our products, and, most importantly, the individuals for whom we provide benefits and services. We represent multiple insurance companies allowing us to provide you with varied options to best meet your protection plan needs.

Our promise for all of our partners is to demonstrate our commitment to excellence.  In every aspect of our business relationships we strive to do things large and small to meet this goal.

Industry Commitment

Trip Mate is dedicated to helping improve the travel experience today and for future generations through partnerships with philanthropic organizations which: work to protect and restore emerging or at-risk destinations, provide travel industry workforce education, and promote and improve corporate social responsibility.

We back our commitment with strong support in both time and money to organizations such as Tourism Cares and the SYTA Youth Foundation. As a Strategic Partner of Tourism Cares, we have participated in worldwide conservation projects and sponsorships.

» Learn more about Tourism Cares worldwide projects

We also support our commitment to the travel and insurance communities with memberships in organizations such as, The United States Tour Operators Association (USTOA) and as a founding member of UStiA. The US Travel Insurance Association (UStiA) is a national membership association of insurance carriers, third-party administrators and allied businesses involved in the development, administration and marketing of travel insurance and assistance products and promotes fairness, integrity and a commitment to excellence in the travel insurance industry.

In addition to offering industry leading travel protection plans, we provide administrative services for claims, product design and underwriting, while helping customers with our state-of-the-art claims handling.

Our unique product offerings help us provide travelers with the most complete coverage while they are away. We were the first company to make available provisions to waive the policy exclusion for pre-existing conditions throughout our entire product line and provide terrorism coverage without geographic or political restrictions on many of our policies.

Career Opportunities

Trip Mate seeks qualified individuals who are committed to providing excellent service for our team of insurance professionals.

Our dedicated and skilled claims personnel undergo extensive training and are committed to providing fast, fair and friendly service, while employing the highest ethical standards in the handling of claims. Customer service representatives understand the needs and concerns of travelers, are always respectful of the traveler’s situation, and are available around the clock to provide assistance.

If you share in our vision to provide the best service possible, it is our goal to provide you with a satisfying career experience and a positive and pleasant work environment. Trip Mate offers our team members an industry leading salary and benefits package.

Competitive Salaries and Benefits

Our standard set of benefits include Health Insurance, Dental Insurance, Life Insurance, Short and Long Term Disability Insurance, Vision Savings Plan, Supplemental Insurance Available, Generous Paid Time Off, 401(k) Savings Plan with matching contribution, Tuition Reimbursement, On-Site Fitness Center, Business Casual Environment

Available Positions

Trip Mate is always looking for great Client Relations Representatives, Customer Service Representatives, Claim Examiners, Mail and Records Coordinators, Staff Accountants, and Web Application Developers.

Interested candidates should send a cover letter and resume to HR@tripmate.com or fax to (816) 448-9817.