Coronavirus Outbreak and Travel Insurance Coverage

The situation with 2019 Novel Coronavirus (2019-nCoV) is constantly evolving. We are closely monitoring the situation and will provide updates as we have them.

Our travelers and their travel plans are always our top priority. In order to help you better understand your travel insurance coverage or any potential purchases, we’re sharing the latest news and current travel protections offered. If you are considering cancelling or changing your trip, please refer to your travel insurance plan documentation for specific coverages.

The latest news
The respiratory infection, which is closely related to SARS and MERS, has been spreading across China, and cases have been diagnosed in several other countries, including the United States. The Centers for Disease Control and Prevention (CDC) issued a level three travel health notice, urging travelers to avoid non-essential travel to China.

Your travel protection

We encourage our travelers to read their plan documentation for details regarding your available coverage. If you purchased a travel protection plan, you may be eligible for coverage and benefits depending purchase date and your specific plan.

  • Travel Delay, Missed Connection: If you incur a travel delay or miss a connection due to quarantine or a common carrier delay, you may be eligible for coverage.
  • Trip Interruption, Cancellation: If you are quarantined or subject to a government-mandated shutdown of an airport or air traffic control system while on your trip, you may be eligible for coverage.

Cancelling or interrupting due to illness from the 2019-n-CoV may also be covered.

  • Cancel for Any Reason: ­­­­If the plan has Cancel for Any Reason benefit this will allow the passenger(s) to cancel for any reason and allow the passenger to receive a benefit in the form of cash or travel voucher.


If you have any further questions about your plan coverage, we are here to help. Please reach out to us at with any questions or concerns you may have.

For more information on 2019-nCoV, please visit the World Health Organization’s or the CDC’s websites, or consult your medical professional.

All benefits are subject to the purchase of the travel protection plan, the written claim documentation and the plan provisions